ABNCALLS

X

ABNCALLS1-ABNCALLS10

X

ABNCALLSACC1-ABNCALLSACC10

X

ABNRINGCALLS

X

ABNTIME

X

ACCEPTABLE

X

ACCEPTABLEACC

X

ACD (índice)

X

ACDAUXOUTCALLS

X

ACDCALLS

X

ACDCALLS1-ACDCALLS10

X

ACDCALLSACC1-ACDCALLSACC10

X

ACDCALLS_R1

a

ACDCALLS_R2

a

ACDTIME

X

ACWINCALLS

X

ACWINTIME

X

ACWOUTADJCALLS

X

ACWOUTCALLS

X

ACWOUTOFFCALLS

X

ACWOUTOFFTIME

X

ACWOUTTIME

X

ACWTIME

X

AGINRING

X

AGSURPDELIVERIES

e

AGSURPNPREFCALLS

e

AGSURPPREFCALLS

e

ANSTIME

X

ASA

X

ASSISTS

X

AUXINCALLS

X

AUXINTIME

X

AUXOUTADJCALLS

X

AUXOUTCALLS

X

AUXOUTOFFCALLS

X

AUXOUTOFFTIME

X

AUXOUTTIME

X

AVAILABLE

X

BACKUPCALLS

X

BUSYCALLS

X

BUSYTIME

X

CALLSOFFERED

X

CALLSURPDELIVERIES

e

CONFERENCE

X

DA_ACWINCALLS

X

DA_ACWINTIME

X

DA_ACWOCALLS

X

DA_ACWOTIME

X

DA_INACW

X

DA_INQUEUE

X

DA_INRING

X

DA_OLDESTCALL

X

DA_ONACD

X

DEQUECALLS

X

DEQUETIME

X

DISCCALLS

X

DISCTIME

X

EVENT1-EVENT9

X

EWTHIGH

X

EWTLOW

X

EWTMEDIUM

X

EWTTOP

X

FAGINRING

X

FAVAILABLE

X

FINACD

X

FINAUX

X

FONACD

X

FOTHER

X

FSTAFFED

X

GNAGINRING

EAS

GNAVAILABLE

EAS

GNINACW

EAS

GNINAUX

EAS

GNINAUX0

RC

GNINAUX1-GNINAUX9

RC

GNONACD

EAS

GNONACDAUXOUT

EAS

GNONACDOUT

EAS

GNONACWIN

EAS

GNONACWOUT

EAS

GNONAUXIN

EAS

GNONAUXOUT

EAS

GNDA_INACW

EAS

GNDA_ONACD

EAS

GNOTHER

EAS

GNSTAFFED

EAS

HIGHCALLS

X

HOLDABNCALLS

X

HOLDCALLS

X

HOLDTIME

X

I_ACDAUXINTIME

X

I_ACDAUX_OUTTIME

X

I_ACDOTHERTIME

X

I_ACDTIME

X

I_ACDTIME_R1

a

I_ACDTIME_R2

a

I_ACWINTIME

X

I_ACWOUTTIME

X

I_ACWTIME

X

I_ACWTIME_R1

a

I_ACWTIME_R2

a

I_ARRIVED

X

I_AUXINTIME

X

I_AUXOUTTIME

X

I_AUXSTBYTIME_R1

a

I_AUXSTBYTIME_R2

a

I_AUXTIME

X

I_AUXTIME_R1

a

I_AUXTIME_R2

a

I_AUXTIME0

RC

I_AUXTIME1-9

RC

I_AVAILTIME

X

I_DA_ACDTIME

X

I_DA_ACWTIME

X

I_NORMTIME

a

I_OL1TIME

a

I_OL2TIME

a

I_OTHERSTBYTIME_R1

a

I_OTHERSTBYTIME_R2

a

I_OTHERTIME

X

I_OTHERTIME_R1

a

I_OTHERTIME_R2

a

I_RINGTIME

X

I_RINGTIME_R1

a

I_RINGTIME_R2

a

I_STAFFTIME

X

I_TAUXTIME

t

I_TOTHERTIME

t

I_TAVAILTIME

t

ICRPULLCALLS

X

ICRPULLRINGCALLS

X

ICRPULLTIME

X

INACW

X

INAUX

X

INAUX0

RC

INAUX1-INAUX9

RC

INCOMPLETE

X

INFLOWCALLS

X

INQUEUE

X

INRING

X

INTERFLOWCALLS

X

INTRDELIVERIES

e

INTRVL

X

LOWCALLS

X

MAXINQUEUE

X

MAXOCWTIME

X

MAXSTAFFED

X

MAXTOP

t

MAX_TOT_PERCENTS

a

MEDCALLS

X

NOANSREDIR

X

O_ABNCALLS

X

O_ACDCALLS

X

O_ACDTIME

X

O_ACWTIME

X

O_OTHERCALLS

X

OLDESTCALL

X

ONACD

X

ONACDAUXOUT

X

ONACDOUT

X

ONACWIN

X

ONACWOUT

X

ONAUXIN

X

ONAUXOUT

X

ONHOLD

X

OTHER

X

OTHERCALLS

X

OTHERTIME

X

OUTFLOWCALLS

X

OUTFLOWTIME

X

PERIOD1-9

X

PERIODCHG

X

PHANTOMABNS

X

POSITIONS

X

R1AGINRING

a

R1AVAILABLE

a

R1INACW

a

R1INAUX

a

R1INAUXSTBY

a

R1ONACD

a

R1OTHER

a

R1OTHERSTBY

a

R1STAFFED

a

R2AGINRING

a

R2AVAILABLE

a

R2INACW

a

R2INAUX

a

R2INAUXSTBY

a

R2ONACD

a

R2OTHER

a

R2OTHERSTBY

a

R2STAFFED

a

REDIRECTCALLS

X

RINGCALLS

X

RINGTIME

X

ROW_DATE

X

RSV_LEVEL

a

SERVICELEVEL

X

SKSTATE

a

SLVLABNS

X

SLVLABNSACC

X

SLVLOUTFLOWS

X

SPLIT

X

STAFFED

X

STARTTIME

X

STARTTIME_UTC

X

SVCLEVELCHG

X

TAGINRING

t

TAVAILABLE

t

TDA_INACW

t

TDA_ONACD

t

TENANT

X

TINACW

t

TINAUX

t

TINAUX0

RC e t

TINAUX1-TINAUX9

RC e t

TONACD

t

TONACDAUXOUT

t

TONACDOUT

t

TONACWIN

t

TONACWOUT

t

TONAUXIN

t

TONAUXOUT

t

TOPCALLS

X

TOTHER

t

TOT_PERCENTS

a

TRANSFERRED

X

TSTAFFED

t