The system redirects some unanswered calls to the Attendant console, instead of the coverage path.

A call that is transferred internally, and unanswered within the interval that is specified in the Return Call Timeout of the Console Parameters screen, redirects to the attendant console.

Verify that the called extension has a coverage path by typing the status station command. If the active coverage option field on the Station screen has a coverage path, increase the number of seconds in the Return Call Timeout interval on the Console Parameters screen. Increase the interval so that it exceeds the total time that a call rings on the called extension and all points in the coverage path of the called extension.

The system does not redirect to the correct destination in the coverage path of the called extension.

The called extension is forwarded to another destination.

Type the status station command to determine if either Call Forwarding or Send All Calls is active at the called extension.

If the CF Destination Ext field contains a forwarded-to extension, cancel Call Forwarding for the called extension.

If the SAC Activated? field is set to yes, cancel Send All Calls for the called extension.

The coverage path that you assigned to the called extension is incorrect.

Type the display station command to verify that you assigned the correct coverage path to the called extension. Change the coverage path if the coverage path is not the coverage path that you want for the called extension.

The system does not redirect to the coverage path of the called extension.

The points in the coverage path are unavailable.

Run the status station command to determine if either Call Forwarding or Send All Calls is active at the called extension.

If the CF Destination Ext field contains a forwarded-to extension, cancel Call Forwarding for the called extension.

If the SAC Activated? field is set to yes, cancel Send All Calls for the called extension.

If the coverage path of the called extension contains a hunt group, ensure that the length of the queue is sufficient to contain all the calls that the system redirects to the hunt group.