To cancel the alert, you can administer the system so that only one notified user must acknowledge the alert, or all notified users must acknowledge the alert.

To cancel an emergency alert, an attendant must press the crss-alert button on the attendant console three times:

• The first press turns off the siren alarm.

• The second press stops the crss-alert lamp from flashing.

• The third press clears the display.

Digital telephone users must press the crss-alert button on the telephone to cancel the emergency alert.

• If only one user must acknowledge the alarm, the siren alarm stops and the display gets cleared at all telephones.

• If all administered users must acknowledge the alarm, the alarm continues at each telephone until the user of that telephone presses the crss-alert button. Once all administered users acknowledge the alarm, the siren alarm stops. The name and the extension of the person who dialed the emergency number remains on the telephone display. To completely cancel an alert and clear the display, each administered user must press the normal button.

If someone makes an emergency call while another crisis alert is still active, the second emergency call is placed in a queue. If you administer the system so that:

• All users must acknowledge the alert, all users must acknowledge all emergency calls. The calls might not appear in the queue in the order that the calls were made.

• Only one user must acknowledge the alert, the first alert remains active at the telephone from where the alert was acknowledged. Any subsequent calls are queued to the next available telephone, in the order that the calls were made.

Once you administer the Crisis Alert capability, the system continues to record each emergency call. The system also sends a record to the system printer, if a system printer is available. If a system printer is not available, you can type list emergency to view the Emergency Access Calls report.