Assigning AWOH for a hunt group queue

Last Updated : Oct 30, 2012 |

Procedure

  1. Type change hunt-group n, where n is the number of the hunt group to which you want to assign AWOH. Press Enter..

    The system displays the Hunt Group screen.

  2. In the Calls Warning Port field, type x.

    Note that the system displays the Calls Warning Port field if the Queue field is set to y.

  3. When you type x in the Calls Warning Port field, the system displays an Extension field.

    In the Extension field, type an extension that a technician can use, along with TTI, to assign a port number from the actual port. When a technician or an administrator assigns a port number, the system removes the extension, and the extension becomes unassigned. An administrator uses the change hunt-group command to assign the port number.

  4. In the Time Warning Port field, type x.
    Note:

    Note that the system displays the Time Warning Port field if the Queue field is set to y.

  5. When you type x in the In the Time Warning Port field, the system displays an Extension field.

    In the Extension field, type an extension that a technician can use, with TTI, to assign a port number from the actual port. When a technician or an administrator assigns a port number, the system removes the extension, and the extension becomes unassigned. An administrator uses the change hunt-group command to assign the port number.

  6. Press Enter to save your changes.