Call Forwarding and attendants

Last Updated : Oct 30, 2012 |

The attendant cannot have a Call Forwarding button.

The system does not forward calls to attendants. However the system does forward calls to an attendant group.

Only the attendant, or a telephone user with console permission, can activate the Call Forwarding All Calls capability for the following entities:

  • A terminating extension group (TEG)

  • A direct department calling (DDC) hunt group

  • A uniform call distribution (UCD) hunt group

  • Data modules

Attendants and users cannot activate or deactivate the Call Forwarding All Calls capability for a vector-controlled split under any circumstances.