Interactions for Attendant Backup

Last Updated : Oct 30, 2012 |

This section provides information about how the Attendant Backup feature interacts with other features on the system. Use this information to ensure that you receive the maximum benefits of Attendant Backup in any feature configuration.

Ringer Cutoff

Activating the Ringer Cutoff feature disables the audible alerting signal. If a backup telephone has Ringer Cutoff activated, the system audibly alerts the telephone only when the attendant queue exceeds the queue warning level.

If Ringer Cutoff is not activated, the system audibly alerts the backup telephone every 10 seconds until the attendant queue falls below the queue warning level.

Trunk Answer Any Station (TAAS)

If the system is in night mode and a TAAS port is unassigned, backup telephone users must dial the Feature Access Code (FAC) for Trunk Answer Any Station (TAAS) to answer queued calls.

Tenant Partitioning

You cannot use the Attendant Backup feature if Tenant Partitioning is enabled.