Call-related information telephone display

Last Updated : Oct 06, 2016 |

The software provides the following call-related information:

Call appearance identification

A lowercase letter is used to designate call appearance buttons on the display. The display shows a= for an incoming call on the first button, b= for an incoming call on the second button, and so on.

The system might omit the call-appearance information so that the Call Log find capability in the PC/PBX Connection software works properly.

Note:

The displays of IP phones and call logs show whether calls were answered through call pickup from another station, and if the Temporary Bridged Appearance feature is in use. This does not apply to pickup through the Team button.

Calling party identification

When a call is from inside the system, the display shows the name of the caller or a unique identification that is administered for the telephone being used, and the extension of the calling party. When the call is from outside the system, the display shows the trunk group name (such as CHICAGO) and the Trunk Access Code (TAC) that is assigned to the trunk group used for the call. If a user is active on a call and receives another call, the display automatically shows the identification of the second caller for a few seconds. The system then automatically restores the display to show the information that is associated with the active call appearance.

For example:

outgoing trunk call

8 is the TAC, and 784-3541 is the number that was dialed

then

or

Note:

Because of space limitations, some name displays are shortened to 15 characters. These displays include displays for transferred or covered calls, non-DCS, ISDN-PRI calls, VDN service observing displays, LWC messages, or the queue status of an agent.

Called party identification

On calls to a system user, the system displays the digits as the digits are dialed. After dialing is complete, the system displays the name and the extension of the called party. If no name is accessed, the dialed digits remain on the display.

On outgoing calls, the system displays the digits as the digits are dialed. After dialing is complete, the display shows the name and the TAC that is assigned to the trunk group being called. Optionally on a trunk-group basis, the display can show only the dialed digits, not the trunk group name and the TAC.

For example:

Dialed digits

then:

or, if no name is available:

Call purpose

Call purpose identifies the reason for an incoming call or a redirected call. The system does not identify a call purpose for a normal incoming call. The system sometimes display the following identifiers:

Display

Meaning

b - (Busy)

The called user is active on a call, and has a temporary bridged appearance of the call.

c - (Cover All)

The called user has Cover All assigned.

callback

The call is an Automatic Callback call from the system.

d - (Coverage on Don’t Answer)

The call was redirected because the called telephone unanswered. This message also indicates that the called user has a temporary bridged appearance of the call.

f - (Call Forwarding)

Another user has forwarded calls to this telephone.

h - (Station hunt)

The called user is active on a call, and station hunt was used to route the call.

ICOM

The call is an Intercom call.

p - (Pickup)

The user answered the call of a Call Pickup group member.

park

The user parked a call.

priority

The call has priority status.

s - (Send All Calls)

The called user is temporarily sending all calls to coverage and the call was redirected to this telephone.