Wakeup requests may be placed from 5 minutes to 23 hours and 55 minutes in advance of a wakeup call.

Depending on how automatic wakeup is administered, when a user answers a wakeup call, the system can provide:

• a recorded announcement

• a speech-synthesis announcement

• music

• silence

All wakeup times entered into the system round to the nearest five minutes. For example, a requested time of 6:58 am stores in the system as 7:00 am. The server running Communication Manager bases its time-validity checks on the rounded figure.

Wakeup calls are placed within two and one-half minutes of the requested time, and never reroute, forward, or go to coverage. Before placing the wakeup call, the system overrides Do Not Disturb for the extension.

If a wakeup-call attempt is unanswered or if the extension is busy, the system tries two more times at 5-minute intervals. If the call does not complete after 3 attempts, Communication Manager leaves an LWC message for a designated extension (usually assigned to a button on the attendant console or backup phone). The system maintains a complete record of all wakeup-call activity for the past 24 hours.

Users with touch-tone dialing can enter a wakeup request (if Wakeup Activation through Tone is enabled) or can have the front desk set a wakeup time. Users with rotary-dial phones call the front desk to request a wakeup call.

Activate Automatic Wakeup either by dialing the FAC or by pressing the automatic wakeup entry button. If the user has a display set, the system provides display prompting.

• Voice Prompting with Room Activated with Tones On

  A guest enters their wakeup-call request. The request is entered only for the extension where the call originates.

  After the user dials the Automatic Wakeup FAC, the system generates recall dial tone. This dial tone prompts the user to enter the time in a 24-hour, 4-digit format. Confirmation tone means that the wakeup request is successful.

• Display Prompting with Dual Wakeup Off

  Display prompting is provided to attendants, front-desk users, and other users with display-equipped phones. Administer front-desk users (or any other phones you want to grant permissions to) with a console permission COS to perform the same actions as the attendant. Other users can enter a wakeup request only for the extension where the call originates.

  The attendant presses the automatic wakeup entry button to activate the feature. If the attendant is on an active call with a system user, the user’s extension displays as the default extension after pressing the pound sign (#). If the displayed extension is not the extension of the user requesting the wakeup call, the attendant can change it. Display prompting continues until the attendant enters all necessary information and the request for the wakeup call is confirmed.

  If a condition exists by which the system cannot accept the wakeup request, the system displays the reason for denial. Wakeup requests are denied for one of the following reasons:

  • Too Soon — Indicates that the requested wakeup time is within the current five-minute wakeup interval

  • System Full — Indicates that the maximum number of wakeup calls is reached

  • Interval Full — Indicates that the maximum number of wakeup calls in any 15-minute interval is reached

  The attendant can change or cancel a wakeup call request at any time.

• Display Prompting with Dual Wakeup On

  Display prompting with Dual Wakeup works the same as Display Prompting with Dual Wakeup off (described in the previous text), except that after the first wakeup request is entered, the user is prompted for the second wakeup request.

When the system places a wakeup call, one of the following occurs:

• Extension Is Busy — The wakeup call is placed again later.

• No Answer — The extension rings for 30 seconds. If the call is unanswered, the system tries again later.

• Ringing Blockage — If four or more ports on the same analog media module are already ringing, the system waits 16 seconds and tries again. If the second attempt is blocked, the call has failed and the system waits 5 minutes before trying again.

• Call Is Answered — The guest answers the wakeup call and hears either music, a recorded announcement, the speech-synthesizer announcement, or nothing.

• System Reset — indicates that a system reset level 1 or system reset level 2 occurred while the system attempted to place the wakeup call. Calls affected by these conditions are treated as other wakeup attempts.

If a wakeup call is incomplete because of a busy, no answer, ringing blockage, or system reset, the system attempts to place the call 2 more times at 5-minute intervals. If the call is not completed after 3 attempts, the system leaves an LWC message to account for the failed attempt.

A special extension, called the Extension to Receive Failed Wakeup LWC Messages, is administered exclusively for receiving failed wakeup-call LWC messages. When a failed message is retrieved, the display shows the date, time, and extension for the failed wakeup-call attempt.

Assign an automatic-message waiting (AMW) button and associated lamp to attendant consoles or front-desk terminals. The number associated with the button can be the wakeup-messages extension. The AMW lamp lights when a failed wakeup message is waiting. The user retrieves the message by invoking coverage-message retrieval on the wakeup-message extension. The user presses the AMW button to place the console or phone in coverage-retrieval mode. The user then retrieves the failed wakeup-call attempt messages. Only attendants and specified phone users can retrieve and delete failed wakeup messages.

The system maintains an audit-trail record of wakeup-call activity for the past 24 hours. The wakeup-call buffer can only hold a number of records equal to the maximum number of stations administrable on Communication Manager. For example, if a maximum of 200 stations is administrable, only 200 automatic-wakeup records are stored.

You can display wakeup events at the management terminal, or print to a designated printer. If the system has a journal printer, wakeup events print as they occur.

The audit trail record contains the following information:

• Type of events:

  • Request — A new wakeup-call request is made.

  • Change — The time is changed on an existing wakeup-call request.

  • Cancel — A wakeup request is canceled.

  • Move To — The wakeup request for this room moves to another room.

  • Move From — The wakeup request for another room moves from the old room to the new room.

  • Move-Cancel — A wakeup request from another room replaces the request for this room.

  • Swap — A room swap occurs and at least one of the rooms has a wakeup request. Wakeup calls swap when a room swap is performed. A journal entry is made for each room. If the room receives a wakeup call as the result of the swap, the time of the call is provided in the entry. If the room loses a wakeup call as the result of the swap (and has not received another), the time is not present in the entry.

  • Completed — The wakeup call completes successfully.

  • Not Completed — The wakeup call failed.

  • Skip — The wakeup call is skipped. This event occurs if the system time advances past the requested time of a wakeup call.

• Time of the event

• Extension number receiving the call

• Time of the wakeup request

• Extension (or 0 for the attendant) where the event took place

• Number of call attempts that were placed

• An indication of why a wakeup-call attempt failed

In addition, all wakeup-time changes are recorded. This record shows the original time requested and the changed time. The audit-trail record is not backed up and all wakeup data is lost if a system failure occurs.

Schedule the following reports for printing on a daily basis:

• Wakeup Activity report – summarizes wakeup activity for each extension that had any wakeup activity over the past 24 hours.

• Wakeup Summary report —gives an hour-by-hour summary of the number of scheduled wakeup calls, the number of wakeup calls completed, and a list of extensions. The report covers all automatic-wakeup events for each hour over a 24-hour period.

With VDNs and multiple announcements, you can choose as the announcement extension a VDN that reaches one announcement if the system clock is less than 12:00 and another if the system clock is greater than 12:00. The hotel guest hears “good morning” before noon and “good evening” after noon. Or, a business customer can choose as the announcement extension a VDN that points to an extension assigned to a quorum bridge, with the wakeup time as a scheduled teleconference time. When the wakeup call is completed, the customer automatically connects to the teleconference bridge.

You can administer a multiple announcement to repeat. To enable repeating announcements, enter announcement type integ-rep command on the Recorded Announcement screen. With repeating integrated-message functionality, the announcement keeps repeating from when the first guest (of a group of guests receiving the same wakeup announcement simultaneously) goes off-hook until the last guest goes on-hook.

If the announcement type is either an externally-recorded announcement or is integrated-repeating, you can administer the wakeup-call queue for barge-in. Barge-in means that the guest receiving the wakeup call hears the announcement as soon as they are off-hook, even if the announcement is not at the beginning. This provides the capability of many users being bridged onto the same announcement port, eliminating the need for a separate port for each wakeup call. See Recording Announcements for additional information.