This section provides information about how the Call Park feature behaves in certain circumstances. Use this information to ensure that you receive the maximum benefits of Call Park under all conditions. The following considerations apply to Call Park:
A User can park only one call at an extension at one time, even if the extension has multiple call appearances. A user can park a conference calls that has 2 to 5 participates. A user cannot park a conference call that has 6 participants. Similar behavior must be adhered when 12-party conference is enabled. A user cannot park a conference call that has 12 participants.
Neither a user nor an attendant can park a call on a group extension. If a group member parks a call, the system parks the call at the extension of the group member. Group members can belong to the following groups:
A coverage answer group
A uniform call distribution (UCD) hunt group
A direct department calling (DDC) hunt group
A terminating extension group (TEG)
If all appearances on a parked telephone are busy and no attendant or night-service extensions are configured when the call park timeout expires, the system:
