Recording or changing an announcement

Last Updated : Sep 28, 2023 |

Procedure

  1. From a telephone or console, dial the Announcement Feature Access Code (FAC). For more information on FACs, see the Feature Access Code feature.

    • If you hear dial tone, continue with Step 2.

    • If you hear a fast busy signal, disconnect. Redial the FAC and the extension every 45 seconds until you hear dial tone.

    Note:

    You cannot record an announcement using a telephone for an extension with Locally Sourced Announcement/Music audio group (Gn) assigned. These files must be recorded using a PC. They can also be recorded to a single sourced extension using a telephone, then, using the FTP process, transferred to each of the sources in the audio group.

  2. Dial the announcement extension.

    Do not enter the announcement session command until you hear dial tone. Enter # after the extension or wait for the dial tone to continue.

  3. When you hear dial tone, dial 1 to begin recording.

    • If you hear a beep or a stutter tone, begin recording. If the integrated source memory becomes full while you are recording, the system drops your connection and does not retain the announcement.

    • If you hear intercept tone, disconnect. Record your announcement on another extension that is assigned to a different VAL circuit pack or v VAL source.

  4. End the recording

    • If you are using a digital telephone, press #. You hear a dial tone again, and you can continue your session.

    • If you are using an analog telephone, disconnect quietly. If your analog telephone is not connected through lineside DS1, the system might record an electrical click at the end of the recording. You must redial the Announcement FAC to continue your session.

  5. If you are using a digital telephone, and you want to listen to the announcement that you just recorded, dial 2. The recording plays back through the handset.
  6. If you are not satisfied with the announcement, press:

    • to rerecord the announcement

    • to delete the announcement, and to end the recording session

  7. To listen to the announcement after you disconnect, dial the announcement extension from any telephone or attendant console. The announcement plays through the handset.

    When you directly dial an announcement extension, for which an announcement has not been recorded, you hear silence instead of a busy tone with the VAL-type sources, such as the v VAL source.

    Note:

    You must wait 15 seconds after you record an announcement before you can dial the extension to hear the announcement replay. During this 15-second window, you cannot record a new announcement, and no one can play this announcement. However, you can rerecord the announcement during this 15-second period. To rerecord the announcement, dial the Announcement FAC, dial the extension, and then press 1 before the 15-second timer expires.