Attendant

You can separate an attendant if the attendant is in Position Available Mode. However, you cannot separate an attendant if any calls are in the queue, held, or active for the attendant.

Attendant Night Service

You cannot separate the night service station, when the station is in night service.

Attendant Release Loop Operation

If the attendant separates before the attendant-timed reminder-interval expires, the system reclassifies all calls that are held with the release loop operation by the attendant as attendant group calls.

Automatic Callback

If you use TTI to separate either telephone that is part of Automatic Callback, the system breaks the automatic callback sequence.

Call Coverage

Send All Calls and Go to Coverage remain active, while the telephone has no associated hardware.

You can separate a telephone that is the receiver of Send All Calls or Go to Coverage. The system processes calls to the telephone as if the telephone is busy.

Call Coverage Answer Group

If an extension that was an X port rejoins a call coverage answer group as a result of a TTI merge, the system excludes the extension from all transactions that are already active in the call coverage answer group.

Call Forwarding

You can separate a telephone while Call Forwarding is active. If a destination extension for call forwarding separates, Call Forwarding to that extension remains active. The system processes calls to the telephone as if the telephone is busy.

Call Pickup

If a line appearance is available, a member of a call pickup group can separate at any time. If a call is attempting to terminate, and a member of a group associates, that member does not join the group for the call that is currently in progress. The member can participate in all subsequent calls to the call pickup group.

Expert Agent Selection (EAS)

Station user records cannot be shared between TTI ports and Expert Agent Selection (EAS) login ID extensions. For example, if you administer 2,000 EAS login IDs, the maximum number of TTI ports that the system can provide is reduced by 2,000.

Hunt Group Uniform Call Distribution (UCD) and Direct Department Calling (DDC)

The system excludes telephones that are previously X-ported as a result of a TTI separation request from all transactions that are already active in the hunt group when the telephone is merged.

Site Data

If TTI is enabled, the system displays a warning message after you administer the Site Data fields.

If TTI is enabled, and you change the Port field on the Station screen from x to a port number, and change the Room, Jack, or Cable fields in the Site Data section of the Station screen, the system displays a warning message when you tab off the fields.

Terminating Extension Group (TEG)

If any member of a TEG that was previously an X port as a result of TTI is merged, the member is excluded from all transactions that are already active in the TEG when the member is merged. The member can join all subsequent calls to the group.