Interactions for Voice Message Retrieval

Last Updated : Oct 06, 2023 |

This section provides information about how the Voice Message Retrieval feature interacts with other features on the system. Use this information to ensure that you receive the maximum benefits of Voice Message Retrieval in any feature configuration.

Communication Manager Messaging Interface

Retrieval of Leave Word Calling (LWC) messages by way of Voice Message Retrieval is separate and distinct from retrieval of messages by way of Communication Manager Messaging. You cannot use Voice Mail Retrieval to access LWC messages on Communication Manager Messaging. However, the user who calls Voice Message Retrieval is informed of any new messages for the principal on Communication Manager Messaging:

  • The Voice Message Retrieval voices that there are messages on the Communication Manager Messaging system.

  • The Display Message Retrieval displays Message Center AUDIX Call.

Bridged Call Appearance

Voice Message Retrieval on a Bridged Call Appearance functions the same as if the feature were activated by the primary extension that is associated with the bridged call appearance.

Leave Word Calling (LWC)

Any authorized touchtone telephone user can retrieve messages by LWC enhanced by Voice Message Retrieval.