Interactions for AUDIX One-Step Recording

Last Updated : Oct 05, 2020 |

This section provides information about how the AUDIX One-Step Recording feature interacts with other features in your system. Use this information to ensure that you receive the maximum benefits of AUDIX One-Step Recording in any feature configuration. The following interactions apply to the AUDIX One-Step Recording feature:

Bridged Call Appearance

  • A user cannot activate or deactivate the audix-rec feature button from a bridged call appearance.

  • If the administrator sets the ready indication tone to play to all parties, parties on bridged call appearances hear the tone. If the administrator sets the ready indication tone to play to the initiator only, parties on bridged call appearances do not hear the tone.

Call Park

When AUDIX One-Step Recording is active on a call, you cannot park the call. If the user attempts to park the call, the call appearance LED flutters.

When a call is parked, you cannot activate the AUDIX One-Step Recording feature. If the user attempts to activate AUDIX One-Step Recording, the feature button LED flutters.

Conference

When the recording request is in process, the LED is flashing. If anyone attempts to conference in another party, AUDIX One-Step Recording stops. The LED goes out.

When the recording starts, the LED is on but not flashing. Any party on the call can conference in another party. The recording continues.

If AUDIX One-Step Recording is in progress on two separate calls, you cannot conference the two calls together.

Coverage Answer Group

An answer group contains up to 100 members who act as a coverage point for another user. For example, if several attendants are responsible to answer redirected calls from a department, assign all attendants to an answer group. The administrator assigns a group number to the answer group. The system displays the group number in the coverage path of that department. All telephones in an answer group ring simultaneously. Any member of the group can answer the call.

When a member of a Coverage Answer Group answers a call, any of the parties on the call can press the audix-rec button to record the conversation. The system stores the recorded message in the voice mailbox of the party who answers the call.

Drop Last

After Avaya Aura® Messaging and Avaya Messaging start to record, the initiator becomes the control party. If the initiator presses the Drop button, AUDIX One-Step Recording stops and the LED goes out. If other parties on the call press the Drop button, the system denies the request.

As a conference initiator, you can add other users to a call using the conference operation. If a pickup group member picks up the call and when the conference initiator presses drop-last button, the entire conference is dropped. If the principal user is involved in the call, only the principal is dropped.

Group Paging that uses a speakerphone

With Group Paging, users can make an announcement over a group of digital speakerphones. Neither the group members who receive a page, nor the originator of the page, can use AUDIX One-Step Recording to record the conversation. If anyone on the call presses the audix-rec button, the system ignores the request. The LED flutters.

Hunt Group

If a member of a hunt group answers a call, the parties on the call can use AUDIX One-Step Recording to record the conversation. The system stores the recorded message in the voice mailbox of the party who answers the call.

Hunt Group queueing

Users cannot activate AUDIX One-Step Recording when the following conditions apply.

  • The queue is enabled for the Avaya Aura® Messaging and Avaya Messaging hunt group

  • All the Avaya Aura® Messaging and Avaya Messaging ports are busy

Meet-me Conference

Parties on a Meet-me Conference can use AUDIX One-Step Recording. Conference parties can selectively use the Display and Drop feature to drop the AUDIX One-Step Recording hunt group extension from the call. The LED goes out.

Mode Code interface

Voice mail connections through the Mode Code interface rely on digits that are sent over analog ports. The AUDIX One-Step Recording feature does not work with a Mode Code connection.

Terminating Extension Group (TEG)

Neither group members who receive TEG calls, nor the originators of TEG calls, can use AUDIX One-Step Recording to record the conversation. If anyone on the call presses the audix-rec button, the system denies the request. The LED flutters.

Transfer

When the recording request is in process, the LED is flashing. If anyone attempts to transfer the call to another party, AUDIX One-Step Recording stops. The LED goes out.

When the recording starts, the LED is on but not flashing. Any party on the call can transfer the call to another party.

  • If the initiator transfers the call, recording automatically stops after the transfer.

  • If another party on the call transfers the call, recording continues.

    If AUDIX One-Step Recording is in progress on two separate calls, you cannot transfer one call to the other.

Vector Directory Number (VDN)

When a call is answered through a VDN, any of the parties on the call can press the audix-rec button to record the conversation.

Whisper Page

With Whisper Page, no parties on the call can use AUDIX One-Step Recording to record the conversation. If anyone on the call presses the audix-rec button, the system denies the request. The LED flutters.