Call Forward Busy/Don’t Answer

Last Updated : Oct 30, 2012 |

Users use the Call Forward Busy/Don’t Answer capability to redirect incoming calls to another destination when the user:

  • Is busy on a call

    If the user is busy on a call, the system immediately forwards the call. The system does not cause the telephone to ring before the system forwards the call to another destination.

  • Does not answer the call within the allowed time interval

    If the user does not answer the call, the telephone rings for the allowed time interval. At the end of the interval, the system forwards the call to another destination.

You can restrict access to the Call Forward Busy/Don’t Answer capability to specific users.

A user cannot have both the Call Forward Busy/Don’t Answer capability and the Call Forwarding All Calls capability active at the same time.

Users activate or deactivate the Call Forward Busy/Don’t Answer capability with an FAC or a Call Forward Busy/Don't Answer feature button. Attendants or users that have console permission can also activate or deactivate the feature for another extension with an FAC. Virtual extension users cannot activate or deactivate Call Forwarding Busy/Don’t Answer.

Call Forward Busy/Don't Answer cannot be activated for calls to hunt groups, data extensions, a TEG, or an Expert Agent Selection (EAS) agent.