Interactions for Conference

Last Updated : Jan 23, 2020 |

This section provides information about how the Conference feature interacts with other features on the system. Use this information to ensure that you receive the maximum benefits of Conference in any feature configuration.

Bridged Call Appearance

A user can use a bridged call appearance to make a conference call. A bridged appearance can bridge onto a conference call if that action does not cause the number of participants on the conference call to exceed six participants. If 12–party conference is enabled, conference call should not exceed 12 participants.

Note:

For 12 parties to participate in a conference, you must enable the 12–party Conferences field in the Feature-Related System-Parameters screen.

Call Vectoring

A call to a Vector Directory Number (VDN) can be included as a party in a conference call only after vector processing terminates for that call, for example, after a successful route-to command.

Call Waiting

When a user on an analog single-line telephone activates the Call Wait feature, and the user creates a conference call, the Call Wait feature does not function while the user is on the conference call.

Class of Restriction (COR)

If the Restriction Override field on the Class of Restriction screen is set to all, the system compares the COR of the participant who controls the conference call with the COR of a new conference participant. The system compares the COR of the participant who controls the conference call with the COR of a new conference participant before the system adds the participant to the conference call. The system does not compare the COR of the new participant with the CORs of the other conference participants.

If the COR of a user, who is controlling the conference call, overrides inward call restrictions, the system compares the COR of the user with the COR of a new conference participant. The system compares the COR of the user who controls the conference call with the COR of a new conference participant before the system adds the new participant to the conference call. The system does not compare the COR of the new participant with the CORs of the other conference participants.

Emergency Access to an Attendant

A user cannot make an Emergency-Access-to-an-Attendant call a participant in conference call.

Trunk-to-Trunk Transfer

The system does not recognize the Conference button or the Transfer button when a user dials enough digits for the system to route a call, and the system can route the call differently if the user dials more digits. The user must be a user of a multifunction telephone, for example a BRI telephone, a digital telephone, or a hybrid telephone.

If the user wants the system to route the call based on the digits that the user has already dialed, the user must not dial any digits for three seconds, or the user must dial a pound sign (#). The system then recognizes the Conference button or the Transfer button and completes the call.

VDN in a Coverage Path

Calls in an established conference do not cover to a vector directory number (VDN).

Once a call covers to a VDN, a conference cannot be established until the call is delivered to an extension and vector processing ends.