Logged in agent call with LNCC active

A logged-in agent can activate or deactivate the LNCC feature for the enterprise user associated with the appliance. If an agent logs in to an LNCC-active appliance, or the logged-in agent activates LNCC, LNCC applies to the calls directed to the agent.

Auto Callback

When a call is made to a user who has LNCC activated, and the caller activates the Automatic Callback (ACB) feature, the caller receives an Automatic Callback call when the user becomes available.

The system treats the Automatic Callback call as a priority call. Therefore, an LNCC-active station that is busy receives the Automatic Callback call.

Bridged Call Appearance

If the LNCC-active primary station is busy, the Bridged Call Appearance features do not receive further calls to the primary station.

If an LNCC-active station is busy on a bridged call appearance, the subsequent calls to the primary call appearance of the station receive a busy tone. However, if the LNCC-active station is busy on a primary call appearance, the station receives the bridged calls.

Call Coverage

If an LNCC-active station is busy and does not have call coverage configured, the subsequent calls to the station receive a busy tone. However, if you configure the call coverage for the LNCC-active station, the subsequent calls to the station follow the coverage path. You can configure an LNCC-active station as a coverage point. However, if the station is busy, the system treats the station as an unavailable coverage point.

Group Termination

If an LNCC-active station is a member of a group, LNCC applies to group calls also. Therefore, if the LNCC-active member is busy, the station does not receive the group calls. If an LNCC-active station is busy on a group call, a station making a call to the LNCC-active station receives a busy tone.

Hold

The user of an LNCC-active station can put a call on hold. LNCC-active station places a call on hold, the station that has the call on hold receives a busy tone.

Crisis Alert

The system alerts an LNCC-active station with the crss-alert button assigned when an emergency call is initiated, even if the station is busy. From Communication Manager Release 8.1, SIP stations support Crisis Alert feature for J100 series phones.

E911 Callback

The user of an LNCC-active station can receive Emergency Callback even if the station has one or more appearances busy. However, the station must have an idle appearance to terminate the call.

Multiple Level Precedence Preemption

When an LNCC-active station is busy on a call, the system performs one of the following actions on an incoming MLPP call:

• If the precedence level of the MLPP call is higher than the active call, the system preempts the active call and the station receives the MLPP call.

• If the precedence level of the MLPP call is equal to or lower than the active call, the system activates call waiting on the active call, provided Precedence Call Waiting is enabled. If the precedence call waiting is not enabled, the caller will block precedence level announcement. SIP stations support MLPP from Communication Manager Release 7.1.

No Hold Conference

An LNCC-active station can initiate a no-hold conference. From Communication Manager Release 8.1, SIP stations support No-Hold Conference feature for J100 series phones.

OPTIM

An off-PBX SIP station supports LNCC.

Personal Station Access/Terminal Translation Initialization

The system saves the LNCC status in the station translation. Therefore, the LNCC status is retained along with the PSA association. SIP stations do not support PSA/TTI.

Priority Call Termination

The LNCC-active station receives a priority call even if the station is busy.

Remote Access

A user cannot use the Remote Access feature to access LNCC.

Send All Calls

If a station has LNCC and SAC activated, the system routes incoming calls to the coverage path of the station.

Transfer

The user of an LNCC-active station can transfer a call only if at least one call appearance is available.

Station Hunting

If an LNCC-active station is busy and if Station Hunting is enabled, the system searches for an idle extension in the station-hunting chain.

Team Button

If an LNCC-active monitored station is busy and the monitoring station makes a call to the monitored station by using the team button, the monitoring station gets a busy tone. However, if an LNCC-active monitoring station is busy, the station can access the calls made to the monitored station by using the team button.

Multi-device Access and Dual Registration

A user can enable the LNCC feature even if the user has more than one endpoint registered to the same extension.