Limitations

Last Updated : Apr 06, 2023 |

Communication Manager does not support EC500 in-call feature invocation on the following:

  • Time-Division Multiplexing (TDM) trunks, such as ISDN-PRI.

  • Port Networks and older Branch Gateway instances.

  • If the set type of your station is SIPCC, and an agent is logged on to the station with SIPCC, and the current call is ACD call, then the EC500 feature does not work.