This section provides information about how the Bridged Call Appearance feature behaves in certain circumstances. Use this information to ensure that you receive the maximum benefits of the Bridged Call Appearance feature under all conditions.
The following considerations apply to single-line telephones:
A bridging user cannot have more than one bridged appearance for a particular primary telephone. However, a multiappearance bridging user can have bridged appearances of more than one single-line telephone on their telephone (a multiappearance bridging user, by use of different buttons, can bridge onto several different primary telephones).
If the primary single-line telephone is correctly administered, but not in service, calls can still be placed by the bridging users, and received on the bridged appearances of the telephone.
If more than one user goes off-hook on a bridged appearance at the same time, only the user who was the first to go off-hook can dial.
The Privacy-Manual Exclusion feature can be activated by the bridging user only, while active on a call, to prevent accidental bridging of an active call.
If a call terminates at a telephone on an extension other than the primary extension (for example, terminating extension group (TEG), UCD group, call coverage answer group, or DDC group extension), a bridged call appearance is not maintained. Therefore, the primary telephone should not be made a member of such a group.
If two parties are bridged together on an active call with a third party, and if the conference tone feature is enabled, conference tone is heard.
When a station A has brdg-appr button of the station B, and a call is made from station B to station C. If this call is answered on station C, the name and number of station C does not appear on the brdg-appr button on station A in order to honor the privacy of station B.
The following considerations apply to multiappearance telephones:
On multiappearance telephones, a bridged call appearance can be assigned to any 2-lamp button. It does not require the use of a regular call appearance. The number of bridged call appearances allowed at each telephone is limited only by the number of 2-lamp buttons available on the telephone.
Up to six parties can be off-hook and involved in a conversation on a bridged appearance of an extension. However, if the 12–party Conferences field is enabled in the Feature-Related System Parameters screen, 12 parties can participate in a conference call.
A bridging telephone might have a bridged call appearance corresponding to each call appearance of the primary extension at the bridged telephone. For example, if a primary telephone has three call appearances, a bridging telephone should have three bridged call appearances of that primary extension. Using this feature, users can refer to the individual call appearances when talking about a specific call.
Bridged call appearances may result in the reduction of available feature buttons, thereby reducing a user’s capabilities. You can use a Call Coverage module or expansion module to provide additional bridged call appearances.
If a call terminates at a telephone on an extension other than the primary extension, a bridged call appearance is not maintained. Examples of such termination points can be TEG, UCD group, call coverage answer group, or DDC group extensions. Therefore, the primary telephone should not be made a member of such a group.
You can administer conference tone, which, when enabled, is heard when two parties are bridged together on an active call with a third party.
You can administer a telephone with zero call appearances of its primary extension. In this way, a telephone can be administered to have only bridged appearances.
