Ensure that a class of service (COS) to use the Call Forwarding feature exists on your system.
The Call Forwarding feature requires a COS that supports:
Call Fwd-All Calls
Call Forwarding Busy/DA
Restrict Call Fwd-Off Net
For information on COS administration, see the Class of Service feature.
Ensure that Feature Access Codes (FACs) for Call Forwarding and Call Forward Busy/Don’t Answer are available on your system, if you want users to use an FAC for either of the capabilities.
The Call Forwarding feature requires the following FACs:
Call Forwarding Activation All
Call Forwarding Activation Busy/DA
For more information on FAC administration, see the Feature Access Code feature.
