You need to assign an extension for each announcement that you want to record. After you define an announcement extension, you use the extension to record and access the announcement.
Note:
Announcement extensions and file names must first be defined before you can record announcements using a telephone.
Before you begin
To busy out the extension board, run busyout board<board number>.
Procedure
Enter add announcement xxxx.
In the Extension field, type the extension that you want to assign to this announcement.
In the Annc Name field, type the unique name of the announcement that you are associating with the extension. If you use a gateway v VAL source, you must type a name, with no blank spaces, in the Name field. Do not type the file extension .wav in the Name field. This name becomes the unique file name for the announcement file. The system adds the .wav file extension to the name when the file is added to the announcement source.
For rules in naming files, see Avaya Aura®Communication Manager Screen Reference, the Announcements/Audio Sources screen, in Administering Avaya Aura®Communication Manager. Also see Announcement file format requirements.
In the Annc Type field, type the announcement type.
See Announcement devices and types for more information. If the Annc Type is integrated, you will see the related fields Source and Protected.
In the COR field, type the Class of Restriction that is associated with this announcement.
In the TN field, type the tenant partition, if any, that is associated with this announcement.
Note:
After the Annc Name field, the remaining fields may or may not appear, depending on the value that you typed in the Annc Type field.
In the Queue (queuing) field, perform one of the following actions:
Type y if you want calls to wait to hear an announcement when all the ports on the announcement source are busy. If the announcement is assigned to an audio group (see the Locally Sourced Announcements and Music-on-Hold feature), the system selects and plays the file in the closest announcement group.
Important:
Avaya recommends setting the Queue field to y for Call Center applications.
Type n if you do not want calls to wait to hear an announcement when all the ports on the announcement source are busy. If you type n in this field, a queue is not created, and the caller hears a busy signal or other feedback, depending on how the announcement was accessed.
The system displays N/A in the Queue Length field.
You cannot change this field for integrated announcements. The length of the queue for integrated announcements is preset.
In the Protected field, perform one of the following actions:
Type n if you want to allow users with console permissions to change the announcement.
Type y if you do not want to allow users with console permissions to change the announcement. If you type y in this field, the announcement is protected and cannot be changed or overwritten by a new version of the file.
In the Source field, type one of the following values:
gggv9 for Branch Gateway v VAL sources, where ggg is the number of the gateway.
mx for Avaya Media Server, where x is the Avaya Media Server number.
nn, where nn equals 1-50 and is the audio group number of the locally-sourced announcement or locally-sourced Music-on-Hold group.
Note:
You can have numerous announcement and music-on-hold files, each assigned to a different extension, in a single audio group. For more information on audio groups, locally-sourced announcements, and locally-sourced music-on-hold, see the Locally Sourced Announcements and Music-on-Hold feature.
Repeat steps 2 through 8 with the correct information for each announcement you want to record.
To get to the next screen, press Next.
Press Enter to save your changes.
Important:
These steps only create the administered extension and name for the announcement file. You fill the file space when you record an announcement.
Important:
If you want to change an announcement, use the command change announcement xxxx. To display announcements, type display announcement xxxx. To remove announcements, type remove announcement xxxx.
Note:
To administer DID Intercept announcements in a multi-location system where each location or city needs a different announcement, enter an audio group in the Group/Port field instead of a VAL port.
