This section provides information about how the Hold feature behaves in certain circumstances. Use this information to ensure that you receive the maximum benefits of Hold under all conditions. The following considerations apply to Hold:
To drop a call that is dialed from a single-line telephone within the first 10 seconds after you complete dialing the call, flash the switch hook.
A single-line telephone user cannot hold a call that involves an attendant. A multiappearance telephone user can hold a call that involves an attendant, unless the user attempts to conference or transfer the call.
When only Automatic Hold is involved, and the attendant on an active loop presses a second loop, the system places the active call on Hard Hold.
The Held Call Timed Reminder does not apply to conference calls, and is not started when a conference is placed on hold.
Automatic Hold operates in conjunction with the START key or the Automatic Start feature of an attendant console. The START key and the Automatic Start operation have precedence over Automatic Hold, and place an active loop call on soft hold.
