A caller dials any extension on the system. The Automated Attendant feature uses vectors to route the call to that extension. This feature reduces the need for live attendants, which can help to reduce costs.

The Automated Attendant feature works together with the Attendant Vectoring feature. For more information, see the Attendant Vectoring feature. For more information about vectors and vector directory numbers (VDNs), see the Meet-Me Conference feature.

The Avaya Aura® Call Center 5.2 Call Vectoring and Expert Agent selection (EAS) Reference contains a detailed description of Automated Attendant, and how to use the Automated Attendant feature. The guide also gives a sample vector that you can use for Automated Attendant.