This section provides information about how the Busy Verification feature interacts with other features on the system. Use this information to ensure that you receive the maximum benefits of Busy Verification in any feature configuration.
Automatic Callback
Once the called party in an Automatic Callback call hangs up, neither extension can be busy-verified until both the calling and called parties are connected or the callback attempt is canceled (by the activating party or by time-out of the callback interval).
Call Coverage
Since the busy-verification call to an extension is originated as a priority call, the call does not go to coverage.
Call Forwarding
Busy verification made to an extension with call forwarding activated, does not busy verify the forwarded-to extension. Only the called extension is busy verified.
Call Waiting Termination
You cannot verify an extension that called an active telephone and is receiving call-waiting ringback tone unless the extension has an idle call appearance.
Conference
The system denies busy verification of any extension involved in a conference call of more than five people. However, the system does allow a busy verification of any extension involved in a conference call of 5 or fewer parties. The system also denies busy verification of a trunk on a 6-party call.
Note:
For 12 parties to participate in a conference, you must enable the 12–party Conferences field in the Feature-Related System-Parameters screen.
Data Privacy
Busy verification is denied if it would cause a bridging attempt on a telephone that has activated Data Privacy.
Data Restriction
The system denies Verify if Data Restriction is active on a call, and a busy verification bridging attempt is made on that call.
Hold
Busy verification of a multiappearance telephone is denied if all call appearances have calls on hold.
Individual Attendant Access
An attendant cannot make a busy verification of another individual attendant console or of the attendant group.
Loudspeaker Paging Access
The system denies busy verification if the telephone or trunk to be verified is connected to paging equipment.
Transfer
Once the originator of busy verification has bridged onto a call, any attempt to transfer the call is denied until the originator drops from the call.
Telephone Origination Restriction
A telephone that is origination restricted can be assigned a Busy Verify button. However, the button cannot be used.
Telephone Termination Restriction
The system denies busy verification of telephones that are termination restricted.
