This section provides information about how the AUDIX One-Step Recording feature behaves in certain circumstances. Use this information to ensure that you receive the maximum benefits of AUDIX One-Step Recording under all conditions. The following considerations apply to the AUDIX One-Step Recording feature:
Capacity constraints and feature limitations
AUDIX One-Step Recording has the following capacity constraints and feature limitations:
Only one simultaneous Avaya Aura® Messaging and Avaya Messaging recording is allowed for each call.
The audix-rec feature button works as a toggle button. When the button is active, the button is associated with only one call. A user cannot use the audix-rec feature button on two calls simultaneously.
Attendant consoles do not have an audix-rec feature button. Attendants cannot use the AUDIX One-Step Recording feature.
Service observers who are actively involved in service observing cannot use the AUDIX One-Step Recording feature.
Denial scenarios
The AUDIX One-Step Recording feature is denied, and the feature button flutters, if a user presses the audix-rec button when:
No call is active on the telephone
The user is still dialing digits
The connection to Avaya Aura® Messaging and Avaya Messaging are not operating
All Avaya Aura® Messaging and Avaya Messaging ports are busy
The number of parties on the call reaches the administered maximum
Another party on the call is already recording the conversation with AUDIX One-Step Recording
The user starts the recording from a bridged call appearance
Service observers are actively involved in service observing
The incoming or outgoing call is ringing and is not answered
Security
Some countries, states, and localities have laws that determine if and under what circumstances you can record telephone conversations. Before you administer the AUDIX One-Step Recording feature, you must understand and comply with these laws.
Serviceability
This feature depends on Avaya Aura® Messaging and Avaya Messaging to function. The administrator is responsible for properly administering Avaya Aura® Messaging and Avaya Messaging. Avaya Aura® Messaging and Avaya Messaging must work for the telephone user before the administrator applies this feature to the telephone. Specifically, the administrator needs to set the appropriate Mailbox Size and Voice Mail Message Maximum Length on Avaya Aura® Messaging and Avaya Messaging for the user.
The audix-rec button requires the extension of the Avaya Aura® Messaging and Avaya Messaging hunt group of the user. The administrator must type the correct extension on the Station screen.
