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Avaya Aura® Communication Manager Feature Description and Implementation

Table of Contents

Type to filter navigation items by title
  • Legal
  • Introduction
    • Purpose
    • Changes to platform support
    • Discontinued support for IP Server Interface (TN2312, commonly known as “IPSI”)
    • Organization
  • Communication Manager overview
    • Communication Manager management
      • Solution Deployment Manager overview
    • Communication Manager license
      • Communication Manager license utilization
        • Viewing the license capacity and utilization of the product features
          • View License Capacity field descriptions
        • Viewing peak usage for a licensed product
          • View Peak Usage field descriptions
        • Centralized licensed products installed license files field descriptions
      • PLDS
      • Service Pack and Dot Release Guardian overview
        • Communication Manager license features
        • Viewing Support End Date
        • Viewing software Publication Date
        • Guardian Enforcement for Service Packs and Dot Releases
          • Guardian enforcement for Service Packs
          • Guardian enforcement for Dot Releases
          • License Expiration Alarming (90 days or 60 days) for main Communication Manager
          • License error mode
          • ESS License Error Mode
      • Communication Manager license features
      • Type 3 License Allocation Algorithm
      • Call Center license features
    • Feature server
      • Half-call model
      • ASAI support for feature server
        • Support for Channel Type identification over ASAI to CTI application
    • Evolution server
      • Full-call model
    • Support to tandem MIME for PIDF-LO
    • Special application activation process
  • AAA Services
    • Detailed description of AAA Services
      • Supported security configurations
      • External AAA servers configuration
      • User authentication with AAA Services
      • User profiles with AAA Services
      • User profiles for SAT form access with AAA Services
        • AAA Services SAT profiles
        • AAA Services extended profiles
      • User profiles for Communication Manager server Web page access
        • AAA Services Profile access to restricted objects
      • AAA Services user accounts
      • AAA Services external accounts
      • AAA Services local host accounts
        • Administrative logins with AAA Services
        • Avaya services logins with AAA Services
        • CDR logins with AAA Services
        • BusinessPartner login: dadmin with AAA Services
        • Remote logins: remote with AAA Services
      • Linux groups with AAA Services
      • Upgrades from a release that does not support profiles
      • Upgrades from a release that supports profiles
      • Backup and restore with AAA Services
      • Backup and file sync for web access profiles
    • AAA Services administration
      • Screens for administering AAA Services
      • Account management using Communication Manager Web pages
      • Adding an administrator account
      • Changing an administrator account
      • Removing an administrator account
      • Viewing local host logins
      • Locking a login
      • Adding a login group
      • Removing a login group
      • Modifying the maximum number of simultaneous logins for a user
      • Profile management using the Communication Manager SAT
      • Adding a user profile for using SAT
      • Enabling a second craft login at SAT
      • Communication Manager web access profiles administration
      • Adding Web access profiles
        • Recommended procedure for adding Web profiles
      • Changing Web profiles
      • Duplicating Web profiles
      • Deleting Web profiles
      • Changing the profile base through the Web
      • Displaying the profile base on Server Administration Interface
      • User profiles for Communication Manager SAT access administration
      • Adding SAT profiles
      • Adding extended profiles
      • Duplicating SAT profiles
      • Deleting SAT user profiles
      • Deleting extended profile
      • Displaying the profile base at SAT
      • Exporting SAT profiles
      • Importing SAT profiles
  • Abbreviated Dialing
    • Abbreviated Dialing labeling
    • Abbreviated Dialing on-hook programming
    • Detailed description of Abbreviated Dialing
    • Abbreviated Dialing administration
      • Preparing to administer Abbreviated Dialing
      • Screens for administering Abbreviated Dialing
      • Adding Abbreviated Dialing lists
      • Assigning telephones for group lists
    • End-user procedures for Abbreviated Dialing
      • Programming the Abbreviated Dialing feature
    • Considerations for Abbreviated Dialing
    • Interactions for Abbreviated Dialing
    • Troubleshooting abbreviated dialing lists
      • Dial list connects to wrong number
      • Cannot access dial list
      • Abbreviated Dialing Lists-Limitations
    • Edit Dialing
      • Feature interactions
  • Administer location per station
    • Detailed description of Administer location per station
      • Administer location per station supported features and screens
      • Station screen behavior after an upgrade
    • Location number on Station screen administration
      • Screens for administering location number on Station screen
    • Interactions for Administer location per station
  • Administered Connections
    • Detailed description of Administered Connections
      • Access endpoints used for Administered Connections
      • Typical applications for Administered Connections
      • Conditions for establishing Administered Connections
      • Conditions for dropping Administered Connections
      • Autorestoration and fast retry
    • Administered Connections administration
      • Screens for administering Administered Connections
      • Setting up Administered Connections
    • Interactions for Administered Connections
  • Administrable Alternate Gatekeeper List for IP telephones
    • Load balancing of IP telephones during registration
    • How Alternate Gatekeeper List is built
    • AGL high-level capacities
    • Considerations
    • Interactions
  • Administrable Language Displays
    • Detailed description of Administrable Language Displays
      • Unicode display administration
      • Obtaining and Installing Phone Message Files
      • Checking the Status of Phone Message File Loads
      • Unicode Native Name support
    • Administrable Language Displays administration
      • Preparing to administer Administrable Language Displays
      • Screens for administering Administrable Language Displays
      • Setting the display language
      • Entering translations for a user-defined language
    • Considerations for Administrable Language Displays
    • Administrable Language Displays troubleshooting
  • Administration Change Notification
    • Detailed description of Administration Change Notification
    • Administration Change Notification administration
      • Screens for administering Administration Change Notification
      • Initiating Administration Change Notification
  • Administration Without Hardware
    • Detailed description of Administration Without Hardware
      • Physical characteristics of an AWOH telephone
      • User-activated features with AWOH
      • Association and disassociation with AWOH
      • Phantom extensions
    • Administering Administration Without Hardware
      • Screens for administering Administration Without Hardware
      • Assigning AWOH for a hunt group queue
      • Assigning AWOH to a telephone
      • Assigning AWOH to an attendant console
      • Assigning AWOH to a data module
    • Interactions for Administration Without Hardware
  • Avaya Aura Media Server
    • Detailed description of Avaya Aura Media Server (MS)
    • Administering Avaya Aura Media Server signaling group on Communication Manager
      • Changing Avaya Aura Media Server signaling group on Communication Manager
      • Adding a media-server
      • Verifying that the media-server is in-service
      • Removing a media server
  • Alerting Tone for Outgoing Trunk Calls
    • Detailed description of Alerting Tone for Outgoing Trunk Calls
    • Alerting Tone for Outgoing Trunk Calls administration
      • Screens for administering Alerting Tone for Outgoing Trunk Calls
    • Interactions for Alerting Tone for Outgoing Trunk Calls
  • Alerting Tone for Internal Users Only
    • Detailed description of Alerting Tone for Outgoing and Incoming Trunk Calls
    • Alerting Tone administration for Internal Users Only
      • Screens for administering Alerting Tone for Internal Users Only
    • Interactions for Alerting Tone for Internal Users Only
  • Allow direct input of Route Pattern for SIP station routing
    • Detailed description of Allow direct input of Route Pattern for SIP station routing
    • Screens for administering Route Pattern enhancement for SIP station routing
    • Enabling Allow direct input of Route Pattern for SIP station routing
  • Alphanumeric Dialing
    • Detailed description of Alphanumeric Dialing
    • Alphanumeric Dialing administration
      • Screens for administering Alphanumeric Dialing
    • Considerations for Alphanumeric Dialing
  • Alphanumeric URI dialing
    • Limitations of alphanumeric URI dialing
  • Announcements
    • Detailed description of Announcements
      • Voice Announcements over LAN
      • VAL Manager
      • Local announcements on gateways
      • Announcement devices and types
        • Analog line announcement types
        • DS1 announcement types
        • Auxiliary trunk announcement types
        • Integrated announcement types
      • Barge-in announcements
        • Barge-in operation
        • Non-barge-in operation
      • Announcement sources in the branch gateways
      • Announcement sessions
        • Announcement recordings
        • Announcement session process
      • Locally sourced announcements and music overview
    • Announcements administration
      • Screens for administering Announcements
      • Adding/changing/displaying or removing announcement extensions
      • Setting up a gateway for announcements
        • Enabling the vVAL source announcement
      • Recording and changing announcements
        • Prerequisites
        • Recording or changing an announcement
      • Deleting and erasing announcements
        • Deleting an announcement extension
        • Erasing an announcement source
      • Setting up continuous-play announcements
      • VAL announcements recording
        • Preparing to record VAL announcements
        • Announcement file format requirements
        • Recording a VAL announcement at a computer
      • Converting announcement files to VAL format
      • Converting announcements for Interactive Voice Response
      • VAL announcement deletions
        • Preparing to delete VAL announcements
        • Using the SAT to delete individual VAL announcement files
        • Using the SAT to delete all VAL announcements on a circuit pack
      • Setting up v VAL
      • TTY announcement recording
    • Reports for Announcements
      • Viewing the Event Report for announcement events
      • Viewing Voice Announcement Measures
    • Interactions for Announcements
    • Announcements troubleshooting
      • Announcement capacities and load balancing
  • Attendant Auto Start and Don’t Split
    • Detailed description of Attendant Auto Start and Don’t Split
      • Auto Start
      • Don’t Split
    • Attendant Auto Start and Don't Split administration
      • Preparing to administer Attendant Auto Start and Don't Split
      • Screens for administering Attendant Auto Start and Don’t Split
      • Assigning a Don’t Split button
    • Considerations for Attendant Auto Start and Don’t Split
    • Interactions for Attendant Auto Start and Don’t Split
  • Attendant Auto-Manual Splitting
    • Detailed description of Attendant Auto-Manual Splitting
    • Attendant Auto-Manual Splitting administration
      • Screens for administering Attendant Auto-Manual Splitting
  • Attendant Backup
    • Detailed description of Attendant Backup
      • Attendant Backup Alerting
    • Attendant Backup administration
      • Preparing to administer Attendant Backup
      • Screens for administering Attendant Backup
      • Setting up Attendant Backup telephones
        • Configuring your system for Attendant Backup
        • Defining Class of Service console permissions
        • Assigning console permissions to backup telephones
        • Attendant Backup user training
    • End-user procedures for Attendant Backup
      • Answering Attendant Backup calls
    • Considerations for Attendant Backup
    • Interactions for Attendant Backup
  • Attendant Call Waiting
    • Detailed description of Attendant Call Waiting
    • Attendant Call Waiting administration
      • Screens for administering Attendant Call Waiting
      • Setting up single-line telephones for Attendant Call Waiting
      • Changing the call-waiting signal
      • Modifying timed intervals for Attendant Call Waiting
    • Considerations for Attendant Call Waiting
    • Interactions for Attendant Call Waiting
  • Attendant Calling of Inward Restricted Stations
    • Detailed description of Attendant Calling of Inward Restricted Stations
    • Attendant Calling of Inward Restricted Stations administration
      • Preparing to administer Attendant Calling of Inward Restricted Stations
      • Screens for administering Attendant Calling of Inward Restricted Stations
      • Setting up Class of Restriction override for the attendant
  • Attendant Conference
    • Detailed description of Attendant Conference
    • Administering Attendant Conference
      • Screens for administering Attendant Conference
      • Setting up Attendant Conference
    • Considerations for Attendant Conference
    • Interactions for Attendant Conference
  • Attendant Control of Trunk Group Access
    • Detailed description of Attendant Control of Trunk Group Access
    • Attendant Control of Trunk Group Access administration
      • Preparing to administer Attendant Control of Trunk Group Access
      • Screens for administering Attendant Control of Trunk Group Access
      • Setting the trunk group busy threshold
      • Assigning Attendant Control of Trunk Group Access buttons
    • Interactions for Attendant Control of Trunk Group Access
  • Attendant Direct Extension Selection
    • Detailed description of Attendant Direct Extension Selection
      • Standard DXS Tracking
      • Enhanced DXS Tracking
      • Group Display button for DXS tracking
    • Attendant Direct Extension Selection administration
      • Preparing to administer Attendant Direct Extension Selection
      • Screens for administering Attendant Direct Extension Selection
    • Considerations for Attendant Direct Extension Selection
    • Interactions for Attendant Direct Extension Selection
  • Attendant Direct Trunk Group Selection
    • Detailed description of Attendant Direct Trunk Group Selection
    • Attendant Direct Trunk Group Selection administration
      • Preparing to administer Attendant Direct Trunk Group Selection
      • Screens for administering Attendant Direct Trunk Group Selection
    • Considerations for Attendant Direct Trunk Group Selection
    • Interactions for Attendant Direct Trunk Group Selection
  • Attendant Intrusion
    • Detailed description of Attendant Intrusion
    • Attendant Intrusion administration
      • Preparing to administer Attendant Intrusion
      • Screens for administering Attendant Intrusion
      • Assigning an intrusion button
    • Interactions for Attendant Intrusion
  • Attendant Lockout - Privacy
    • Detailed description of Attendant Lockout - Privacy
    • Attendant Lockout - Privacy administration
      • Preparing to administer Attendant Lockout - Privacy
      • Screens for administering Attendant Lockout - Privacy
      • Activating or deactivating the Attendant Lockout - Privacy feature
    • Interactions for Attendant Lockout - Privacy
  • Attendant Override of Diversion Features
    • Attendant Override of Diversion Features administration
      • Preparing to administer Attendant Override of Diversion Features
      • Screens for administering Attendant Override of Diversion Features
  • Attendant Priority Queue
    • Detailed description of Attendant Priority Queue
      • Attendant queue priority by call category
      • Attendant queue priority by call type
    • Attendant Priority Queue administration
      • Preparing to administer Attendant Priority Queue
      • Screens for administering Attendant Priority Queue
      • Setting attendant queue category priorities
      • Setting the number of calls in the attendant queue
      • Call type button assignment
      • Translating the Call Type button into a user-defined language
    • Considerations for Attendant Priority Queue
    • Interactions for Attendant Priority Queue
  • Attendant Recall
    • Detailed description of Attendant Recall
    • Attendant Recall administration
      • Screens for administering Attendant Recall
    • End-user procedures for Attendant Recall
    • Interactions for Attendant Recall
  • Attendant Room Status
  • Attendant Serial Calling
    • Detailed description of Attendant Serial Calling
    • Attendant Serial Calling administration
      • Preparing to administer Attendant Serial Calling
      • Screens for administering Attendant Serial Calling
  • Attendant Split Swap
    • Detailed description of Attendant Split Swap
    • Attendant Split Swap administration
      • Preparing to administer Attendant Split Swap
      • Screens for administering Attendant Split Swap
      • Assigning a split-swap button
  • Attendant Timers
    • Detailed description of Attendant Timers
    • Attendant Timers administration
      • Preparing to administer Attendant Timers
      • Screens for administering Attendant Timers
      • Setting up Attendant Timers
    • Interactions for Attendant Timers
    • Return Call to (same) Attendant
      • Attendant Overflow Timer
  • Attendant Trunk Identification
    • Detailed description of Attendant Trunk Identification
    • Attendant Trunk Identification administration
      • Preparing to administer Attendant Trunk Identification
      • Screens for administering Attendant Trunk Identification
  • Attendant Vectoring
    • Detailed description of Attendant Vectoring
    • Attendant Vectoring administration
      • Preparing to administer Attendant Vectoring
      • Screens for administering Attendant Vectoring
      • Creating a VDN extension for Attendant Vectoring
      • Assigning the VDN extension for Attendant Vectoring to a console
      • Assigning the VDN extension for Attendant Vectoring to a tenant
    • Considerations for Attendant Vectoring
    • Interactions for Attendant Vectoring
  • Audible Message Waiting
    • Detailed description of Audible Message Waiting
    • Audible Message Waiting administration
      • Preparing to administer Audible Message Waiting
      • Screens for administering Audible Message Waiting
      • Administering Audible Message Waiting for a user
    • Considerations for Audible Message Waiting
    • Interactions for Audible Message Waiting
  • AUDIX One-Step Recording
    • Detailed description of AUDIX One-Step Recording
      • AUDIX One-Step Recording feature button
      • AUDIX One-Step Recording language options
      • AUDIX One-Step Recording periodic alerting tone
      • AUDIX One-Step Recording ready indication tone
      • AUDIX One-Step Recording delay timer
      • AUDIX One-Step Recording zip tone_release #_
    • AUDIX One-Step Recording administration
      • Preparing to administer AUDIX One-Step Recording
      • Screens for administering AUDIX One-Step Recording
      • Assigning AUDIX One-Step Recording Parameters
      • Translating AUDIX One-Step Recording telephone feature buttons and labels
        • Translating the AUDIX One-Step Recording text that appears on a telephone display to a user-defined language
        • Translating the AUDIX One-Step Recording button label to a user-defined language
      • Assigning the AUDIX One-Step Recording feature button
      • Change the zip tone for AUDIX One-Step recording
        • Changing the zip tone for AUDIX One-Step recording for release 1.3 (V11) or earlier
        • Changing the zip tone for AUDIX One-Step Recording for release 2.0 (V12) or later
    • End-user procedures for AUDIX One-Step Recording
      • Recording a conversation with AUDIX One-Step Recording
    • Considerations for AUDIX One-Step Recording
    • Interactions for AUDIX One-Step Recording
    • AUDIX One-Step Recording troubleshooting
  • Authorization Codes
    • Detailed description of Authorization Codes
      • Length of authorization codes
      • Using authorization codes
        • Authorization codes with AAR and ARS calls
        • Authorization codes with UDP calls
    • Authorization Codes administration
      • Preparing to administer Authorization Codes
      • Screens for administering Authorization Codes
      • Setting up Authorization Codes
      • Creating Authorization Codes with a specific Class of Restriction
    • Considerations for Authorization Codes
    • Interactions for Authorization Codes
  • Automated Attendant
    • Detailed description of Automated Attendant
    • Automated Attendant administration
      • Preparing to administer Automated Attendant
      • Screens for administering Automated Attendant
      • Setting the prompting timeout for Automated Attendant
      • VDN administration for Automated Attendant
      • Announcement administration for Automated Attendant
      • Controlling hunt groups by vector for Automated Attendant
      • Assigning a caller information button on a multiappearance telephone
      • Assigning a caller information button on an attendant console
    • Considerations for Automated Attendant
    • Interactions for Automated Attendant
  • Automatic Callback
    • Detailed description of Automatic Callback
      • Ringback Queuing
      • Called Party Queuing
      • Analog Busy Automatic Callback Without Flash
      • QSIG Call Completion - Administrable TSC Signaling Connection
      • ISDN CCBS Supplementary Service on Busy
      • CCBS for Incoming Calls
        • CCBS Call Flow Scenarios
        • CCBS Routing issue
    • Automatic Callback administration
      • Screens for administering Automatic Callback
      • Assigning a FAC for Automatic Callback
      • Enabling Automatic Callback with Called Party Queuing
      • Setting the no-answer timeout interval for Automatic Callback
      • Assigning a feature button for Automatic Callback
      • Setting the queue length for Ringback Queuing
      • Enabling CCBS
    • Considerations for Automatic Callback
    • Interactions for Automatic Callback
    • Limitations of Automatic Callback
  • Automatic Circuit Assurance
    • Detailed description of Automatic Circuit Assurance
      • The ACA referral call
      • The ACA audit trail
    • Automatic Circuit Assurance administration
      • Screens for administering Automatic Circuit Assurance
    • Reports for Automatic Circuit Assurance
    • Interactions for Automatic Circuit Assurance
  • Automatic Number Identification
    • Detailed description of Automatic Number Identification
      • Incoming Automatic Number Identification
      • Outgoing Automatic Number Identification
    • Automatic Number Identification administration
      • Screens for administering Automatic Number Identification
      • Setting up ANI on a multifrequency trunk
      • Displaying incoming ANI calling party information
      • Outgoing ANI setup
        • Preparing to set up outgoing ANI
        • Setting up outgoing ANI for AAR
        • Setting up outgoing ANI for ARS
      • Setting up an ANI request button
    • Interactions for Automatic Number Identification
  • Automatic Wakeup
    • Detailed description of Automatic Wakeup
    • Considerations for Automatic Wakeup
    • Interactions for Automatic Wakeup
  • Avaya Video Conferencing Solution
    • Video SRTP and TLS support with Scopia 8.3
  • Bridged Call Appearance
    • Detailed description of Bridged Call Appearance
      • When to use Bridged Call Appearances
      • Administrable buttons and lamps for multiappearance telephones
    • Bridged Call Appearance administration
      • Preparing to administer Bridged Call Appearance
      • Screens for administering Bridged Call Appearance
      • Creating a bridged call appearance on a single-line telephone
      • Creating a bridged call appearance on a multiappearance telephone
    • Considerations for Bridged Call Appearance
    • Interactions for Bridged Call Appearance
  • Bulletin Board
    • Detailed description of Bulletin Board
    • Bulletin Board administration
      • Screens for administering Bulletin Board
      • Setting user permissions
      • Changing bulletin board information
      • Bulletin Board valid entries
    • Considerations for Bulletin Board
  • Busy Indicator
    • Detailed description of Busy Indicator
      • Busy Tone Disconnect
    • Interactions for Busy Indicator
  • Busy Verification
    • Detailed description of Busy Verification
      • Call log support for busy 94xx deskphones
    • Busy Verification administration
      • Preparing to administer Busy Verification
      • Screens for administering Busy Verification
      • Assigning a Busy Verification feature button
      • Activating the Busy Verify button
    • Considerations for Busy Verification
    • Interactions for Busy Verification
  • Call Charge Information
    • Detailed description of Call Charge Information
      • Advice of Charge
      • Periodic Pulse Metering
      • Charge Display
        • Charge Display at a user telephone
        • Charge Display on a CDR report
    • Call Charge Information administration
      • Preparing to administer Call Charge Information
        • Defining CDR to support Call Charge Information
        • Specifying the frequency of the call charge displays
        • Translating the text “Call Charge”
        • Assigning a COR for charge displays
      • Screens for administering Call Charge Information
      • Administering the charge display
      • Administering a trunk group for call charge displays
      • Assigning a call charge display button for a user
      • Assigning a call charge display feature button for an attendant
      • Administering AOC for ISDN trunks
      • Administering PPM for non-ISDN trunks
      • Administering PPM for DS1 media module
        • Country protocol codes for incoming digital PPM signaling
    • End-user procedures for Call Charge Information
      • Displaying call charge information
    • Considerations for Call Charge Information
    • Interactions for Call Charge Information
  • CAC sharing between Communication Manager and Session Manager
    • Enabling CAC sharing between Communication Manager and Session Manager
    • Administering a network region group
    • Assigning a network region group to an IP network region
    • Interactions for locations and network regions
  • Call Coverage
    • Detailed description of Call Coverage
      • What is a Call Coverage path?
      • Multiple coverage paths
      • Time-of-Day Coverage
      • Off-network Call Coverage
      • Call Coverage changeable coverage paths
      • Extended User Administration of Redirected Calls capability
      • Call coverage criteria
      • Enhanced Redirection Notification
        • Detailed description of Enhanced Redirection Notification
        • Limitations of Enhanced Redirection Notification
      • Enhanced coverage and ringback for logged off IP/PSA/TTI stations
      • VDN in a call coverage path (VICP)
      • Coverage answer groups
      • Announcement in a coverage path
      • Hunt group in a coverage path
      • Subsequent redirection interval
      • Notifying users when the calls are redirected
      • Caller response interval for call coverage
      • Consult
      • Features that override Call Coverage
      • Conditions that override Call Coverage
    • Call Coverage administration
      • Preparing to administer Call Coverage
      • Screens for administering Call Coverage
      • Creating a coverage path
      • Assigning a coverage path to a user
      • Assigning a Consult button for a user
      • Defining coverage redirected off-network calls
        • Preparing to define coverage for calls redirected off-net
        • Assigning the telephone numbers for the off-network coverage points
        • Administering the coverage path for redirected off-network calls
      • Assigning time-of-day coverage
        • Setting up a time-of day coverage plan
        • Assigning time-of-day coverage to a user
      • Creating coverage answer groups
      • Assigning Internal Alerting
      • Enabling enhanced Redirection Notification
    • Reports for Call Coverage
    • Considerations for Call Coverage
    • Interactions for Call Coverage
      • Interaction for Enhanced Redirection Notification
    • Call Coverage Troubleshooting
    • Limitations of Call Coverage
  • Call Detail Recording
    • Detailed description of Call Detail Recording
      • Monitoring call detail records
      • Legacy CDR and Survivable CDR
      • Survivable CDR detailed description
        • Files for Survivable CDR
        • File naming conventions for Survivable CDR
        • Survivable CDR file removal
        • Survivable CDR file access
      • QSIG Supplementary Service - Advice of Charge
        • Administering Charge Advice for QSIG trunks
      • Answer Detection for CDR
        • Call classification for CDR
        • Network answer supervision for CDR
        • Answer supervision by timeout for CDR
      • Account Code Dialing for CDR
      • Forced Entry of Account Codes for CDR
      • Call Splitting for CDR
        • Incoming trunk call splitting for CDR
        • Examples of incoming trunk call splitting
        • ITCS and a conference call example
        • ITCS and a call transfer on the same server example
        • ITCS and a call transfer to the public network example
        • Outgoing trunk call splitting for CDR
        • Examples of outgoing trunk call splitting
        • OTCS and a conference call on the public network example
        • OTCS and a call transfer to the public network example
        • ITCS, OTCS, and attendant call recording for CDR
        • Examples of ITCS, OTCS, and attendant call recording
        • ITCS or OTCS and an attendant incoming trunk call transfer example
        • ITCS or OTCS and an attendant call transfer on a public network trunk example
      • Intraswitch CDR
      • CDR Privacy
      • CDR output port formats
      • CDR record formats
        • CDR date record format
        • Date record format to LSU, LSU-expand, unformatted, and customized
          • CDR date record format for printer and expanded
          • CDR date record format for TELESEER 59 character, int-proc, int-direct, and int-ISDN
          • Customized CDR call record formats
          • Standard CDR call record formats for Communication Manager 4.0 or later
          • CDR data format - TELESEER for Communication Manager 4.0 or later
          • CDR data format - ISDN TELESEER for Communication Manager 4.0 or later
          • CDR data format - enhanced TELESEER for Communication Manager 4.0 or later
          • CDR data format - 59 character for Communication Manager 4.0 or later
          • CDR data format - printer for Communication Manager 4.0 or later
          • CDR data format - ISDN printer for Communication Manager 4.0 or later
          • CDR data format - enhanced printer for Communication Manager 4.0 or later
          • CDR data format - LSU-expand for Communication Manager 4.0 or later
          • CDR data format - LSU for Communication Manager 4.0 or later
          • CDR data format - ISDN LSU for Communication Manager 4.0 or later
          • CDR data format - enhanced LSU for Communication Manager 4.0 or later
          • CDR data format - expanded for Communication Manager 4.0 or later
          • CDR data format - enhanced expanded for Communication Manager 4.0 or later
          • CDR data format - unformatted for Communication Manager 4.0 or later
          • CDR data format - enhanced unformatted for Communication Manager 4.0 or later
          • CDR data format - int process for Communication Manager 4.0 or later
          • CDR data format - int-direct for Communication Manager 4.0 or later
          • CDR data format - int-ISDN for Communication Manager 4.0 or later
          • Standard CDR call record formats for “legacy” CDR
          • CDR data format - TELESEER for Communication Manager 3.x
          • CDR data format - ISDN TELESEER for Communication Manager 3.x
          • CDR data format - enhanced TELESEER for Communication Manager 3.x
          • CDR data format - 59 character for Communication Manager 3.x
          • CDR data format - printer for Communication Manager 3.x
          • CDR data format - ISDN printer for Communication Manager 3.x
          • CDR data format - enhanced printer for Communication Manager 3.x
          • CDR data format - LSU-expand for Communication Manager 3.x
          • CDR data format - LSU for Communication Manager 3.x
          • CDR data format - ISDN LSU for Communication Manager 3.x
          • CDR data format - enhanced LSU for Communication Manager 3.x
          • CDR data format - expanded for Communication Manager 3.x
          • CDR data format - enhanced expanded for Communication Manager 3.x
          • CDR data format - unformatted for Communication Manager 3.x
          • CDR data format - enhanced unformatted for Communication Manager 3.x
          • CDR data format - int process for Communication Manager 3.x
          • CDR data format - int-direct for Communication Manager 3.x
          • CDR data format - int-ISDN for Communication Manager 3.x
        • Call detail record field descriptions
    • Call Detail Recording administration
      • Preparing to administer Call Detail Recording
      • Assigning Forced Entry of Account Codes for CDR
        • Assigning FEAC for all calls for CDR
        • Assigning FEAC to a COR for CDR
        • Assigning FEAC to a user for CDR
      • Assigning privacy digits for a user for CDR
        • Assigning the system-wide privacy digits
        • Assigning CDR privacy to a user:
      • Administering the CDR system parameters
      • Administering CDR for a trunk group
      • Identifying the Inter Exchange Carrier for CDR records
      • Administering CDR for the paging ports
      • Administering the Intra-Switch CDR
      • Administering Survivable CDR
        • Creating a new CDR user account
        • Administering Survivable CDR for the main server
        • Administering Survivable CDR for a Survivable Remote or Survivable Core Server
    • End-user procedures for Call Detail Recording
      • Associating a CDR account code with a call
    • Considerations for Call Detail Recording
    • Interactions for Call Detail Recording
      • Interactions for QSIG Supplementary Service - Advice of Charge
  • Call Forwarding
    • Detailed description of Call Forwarding
      • Call Forwarding All Calls
        • Call Forwarding All Calls and FAC
        • Call Forwarding and attendants
      • Call Forward Busy/Don’t Answer
      • Call Forwarding Off-Net
      • Call Forwarding Override
      • Notifying users when their calls are redirected
      • Coverage for unanswered forwarded calls
      • Security for Call Forwarding Off-Net
    • Call Forwarding administration
      • Preparing to administer Call Forwarding
      • Screens for administering Call Forwarding
      • Enabling call coverage for unanswered forwarded calls
      • Viewing user extensions that have the Call Forwarding capabilities active
      • Assigning the Call Forwarding All Calls capability to a user
      • Removing the Call Forwarding All Calls capability for a user
      • Assigning the Call Forward Busy/Don’t Answer capability to a user
        • Assigning the Call Forward Busy/Don’t Answer ring interval for internal extensions
        • Assigning Call Forward Busy/Don’t Answer to a user
      • Removing the Call Forward Busy/Don’t Answer capability for a user
      • Assigning the Call Forwarding Off-Net capability to a user
        • Enabling Call Forwarding Off-Net
        • Assigning the Off-Net Call Forward Busy/Don’t Answer ring interval
        • Assigning Call Forwarding Off Net to a user
      • Removing the Call Forwarding Off-Net capability for a user
      • Enabling the Call Forwarding Override capability for your system
      • Disabling the Call Forwarding Override capability for your system
    • End-user procedures for Call Forwarding
      • Changing the Call Forwarding All Calls destination from an internal telephone
      • Changing the Call Forward Busy/Don’t Answer destination from an internal telephone
      • Changing the forwarding destination when a user is at an off-network location
      • Changing the Call Forward Busy/Don’t Answer destination when a user is at an off-network location
    • Call Log Enhancements
      • Log Forwarded Calls option
    • Considerations for Call Forwarding
    • Interactions for Call Forwarding
  • Call Park
    • Detailed description of Call Park
    • Call Park administration
      • Preparing to administer Call Park
      • Screens for administering Call Park
      • Administering Call Park Feature-Related System Parameters
      • Defining common shared extensions for Call Park
      • Assigning a call park button to a multiple-call appearance telephone
      • Assigning a call unpark button to a SIP telephone
    • End-user procedures for Call Park
      • Using Call Park from a single-line telephone
      • Using Call Park from a multiple-call appearance telephone
        • Parking a call using the FAC
        • Parking a call using the call park button
      • Using Call Park from an attendant console
      • Parking a call using the trunk access code
      • Retrieving a parked call
    • Considerations for Call Park
    • Interactions for Call Park
  • Call Pickup
    • Detailed description of Call Pickup
      • Call Pickup Alert
      • Extended Call Pickup
      • Directed Call Pickup
      • Enhanced Call Pickup Alerting
    • Call Pickup administration
      • Screens for administering Call Pickup
      • Setting up Call Pickup
        • Adding pickup groups
        • Enabling Call Pickup Alerting
        • Enabling Enhanced Call Pickup Alerting
        • Assigning a Call Pickup button to a user telephone
        • Assigning a Call Pickup feature access code
        • Removing a user from a call pickup group
      • Deleting pickup groups
        • Getting a list of extended pickup groups
        • Deleting pickup groups
      • Removing a pickup group from an extended pickup group
      • Removing a Call Pickup button from a user telephone
      • Setting up simple extended pickup groups
        • Enabling simple extended pickup groups
        • Creating simple extended pickup groups
        • Assigning pickup groups to a simple extended pickup group
        • Pickup Numbers
        • Assigning a Call Pickup Extended button to a SIP telephone
      • Setting up flexible extended pickup groups
        • Creating flexible extended pickup groups
        • Associating individual pickup groups with an extended pickup group
        • Assigning pickup groups to a flexible extended pickup group
      • Extended pickup group changes
      • Setting up Directed Call Pickup
        • Enabling Directed Call Pickup
        • Creating Classes of Restriction for Directed Call Pickup
        • Assigning a Class of Restriction to a user
        • Assigning a Directed Call Pickup button
        • Assigning a Directed Call Pickup feature access code
        • Removing Directed Call Pickup from user
    • End-user procedures for Call Pickup
      • Using Call Pickup to answer a call
      • Using Extended Group Pickup to answer a call
        • Using the Extended Group Pickup FAC
        • Using the Call Pickup Extended button on a SIP station
      • Using Directed Call Pickup to answer a call
    • Considerations for Call Pickup
    • Interactions for Call Pickup
  • Call Waiting Termination
    • Detailed description of Call Waiting Termination
      • Call Waiting tones
    • Call Waiting Termination administration
      • Screens for administering Call Waiting Termination
      • Administering Call Waiting Termination system parameters
      • Assigning Call Waiting Termination
    • Considerations for Call Waiting Termination
    • Interactions for Call Waiting Termination
  • Call-by-Call Service Selection
    • Detailed description of Call-by-Call Service Selection
      • Call-by-Call Service Selection example
      • ISDN messages and information elements for usage allocation
      • Usage Allocation Plans for Call-by-Call Service Selection
      • Call-by-Call Service Selection incoming call-handling treatment
      • Call Detail Recording with Call-by-Call Service Selection
    • Call-by-Call Service Selection administration
      • Preparing to administer Call-by-Call Service Selection
      • Screens for administering Call-by-Call Service Selection
      • Setting up a trunk group for CBC
      • Administering incoming call handling treatment
      • Administering route patterns for the CBC trunk group
      • Administering network facilities
    • Interactions for Call-by-Call Service Selection
  • Caller ID
    • Detailed description of Caller ID
      • Caller ID on analog trunks
      • Caller ID on digital trunks
    • Caller ID administration
      • Preparing to administer Caller ID
      • Screens for administering Caller ID
      • Displaying Caller ID information
    • Considerations for Caller ID
    • Interactions for Caller ID
  • Centralized Attendant Service
    • Detailed description of Centralized Attendant Service
      • Branch-generated call identification tones
    • Centralized Attendant Service administration
      • Preparing to administer Centralized Attendant Service
      • Screens for administering Centralized Attendant Service
    • Considerations for Centralized Attendant Service
    • Interactions for Centralized Attendant Service
  • Class of Restriction
    • Detailed description of Class of Restriction
      • Mask CLI/Station Name for Internal Calls
      • Strategy for assigning CORs
      • Types of restrictions
        • Calling party restrictions
          • All-Toll restrictions and TAC-Toll restrictions
          • Origination restrictions
          • Outward restrictions
        • Called party restrictions
          • Inward restrictions
          • Manual terminating line restrictions
          • Public restrictions
          • Termination restrictions
        • Fully restricted service
        • COR-to-COR restrictions
    • Class of Restriction administration
      • Screens for administering Class of Restriction
      • Displaying administered CORs
      • Setting up a COR
      • Allowing users to change their own COR
        • Assigning a FAC for COR change
        • Assigning a password for COR change
    • End-user procedures for Class of Restriction
      • Changing a COR with a FAC
    • Interactions for Class of Restriction
  • Class of Service
    • Detailed description of Class of Service
    • Class of Service administration
      • Screens for administering Class of Service
      • Defining COS for your system
        • Descriptions of the COS features
      • Assigning a COS
    • Considerations for Class of Service
    • Interactions for Class of Service
  • Clock Synchronization over IP
    • Detailed description of Clock Synchronization over IP
    • Clock Synchronization over IP administration
      • Screens for administering Clock Synchronization over IP
    • Interactions for Clock Synchronization over IP
  • Conference
    • Detailed description of Conference
      • Conference and DCP, hybrid, IP, wireless, and ISDN-BRI telephones
      • Meet-me Conference overview
      • Conference/Transfer Toggle/Swap
      • No Dial Tone Conferencing
      • No Hold Conference
      • Select Line Appearance Conferencing
      • Selective Conference Party Display, Drop, and Mute
      • Click to Conference
    • Conference administration
      • Screens for administering Conference
      • Administering Conference feature parameters
      • Assigning the togle-swap feature button
      • Assigning Enhanced Conferencing feature buttons
        • Assigning the Enhanced Conference COR
        • Assigning Enhanced Conferencing feature buttons to a user
        • Assigning Enhanced Conferencing feature buttons to an attendant
    • Multiple held calls on a bridge conference
    • End-user procedures for Conference
      • Displaying the participants on a conference call
    • Considerations for Conference
    • Interactions for Conference
  • Data Call Setup
    • Detailed description of Data Call Setup
    • Data Call Setup administration
      • Screens for administering Data Call Setup
      • Creating the Data Origination FAC
      • Defining a data module
      • Specifying the modem pool port location
      • Assigning the data extension feature button
    • End-user procedures for Data Call Setup
      • Setting up and disconnecting data calls from a DCP data terminal
      • Setting up data calls from a DCP telephone
      • Setting up and disconnecting data calls from an ISDN-BRI data terminal
      • Setting up data calls from an ISDN-BRI telephone
    • Considerations for Data Call Setup
    • Interactions for Data Call Setup
  • Default Dialing
    • Detailed description of Default Dialing
    • Default Dialing administration
      • Screens for administering Default Dialing
  • Delayed Caller ID Alerting for Name Display Update
    • Detailed description of Delayed Caller ID Alerting for Name Display Update
    • Delayed Caller ID Alerting for Name Display Update administration
      • Screens for administering Delayed Caller ID Alerting for Name Display Update
      • Enabling Delayed Caller ID Alerting for Name Display Update
      • Setting Delay of Caller Information for Analog Telephone
    • Interactions for Delayed Caller ID Alerting for Name Display Update
  • Delayed drop on receiving DISC
    • Enhanced support for SIP Contact Centers on failed outgoing ISDN calls
  • Demand Print
    • Detailed description of Demand Print
    • Demand Print administration
      • Screens for administering Demand Print
  • Dial Access to Attendant
    • Detailed description of Dial Access to Attendant
    • Dial Access to Attendant administration
      • Screens for administering Dial Access to Attendant
      • Changing the attendant access code
    • Interactions for Dial Access to Attendant
  • Dial Plan
    • Detailed description of Dial Plan
      • Dial Plan enhancements for Communication Manager
      • Dial plan information
      • Dial Plan Analysis Table
      • Dial Plan Parameters
      • Multi-location Dial Plan overview
      • Multi-location dial plan short dialing
      • Multi-location dial plan location prefix
      • Multi-location dial plan location prefix example
      • Other options for Dial Plan
    • Dial Plan administration
      • Screens for administering Dial Plan
      • Defining a dial plan
      • Adding extension ranges to a dial plan
      • Defining a multi-location dial plan
      • Setting up dial prefixes
    • Recommendations for the Dial Plan feature
    • Interactions for Dial Plan
  • Dial Plan Transparency
    • Detailed Description of Dial Plan Transparency
    • Example of Dial Plan Transparency
    • Dial Plan Transparency administration
      • Screens for administering Dial Plan Transparency
      • Setting up Dial Plan Transparency
    • Maintenance for Dial Plan Transparency
      • DPT Alarms
      • DPT Audits/Logging
      • DPT Debugging/Diagnostic Tools
    • Considerations for Dial Plan Transparency
      • Fiber PNC with Remote PNs DPT Considerations
    • Interactions for Dial Plan Transparency
  • Distinctive Ringing
    • Detailed description of Distinctive Ringing
    • Distinctive Ringing administration
      • Screens for administering Distinctive Ringing
      • Defining Distinctive Ringing
      • Updating ring pattern
    • Considerations for Distinctive Ringing
    • Interactions for Distinctive Ringing
  • Do Not Disturb
    • Detailed description of Do Not Disturb
      • Activation by phone users
      • Activation by attendant
      • Activation through a PMS
    • Audit Trail Reports
    • Considerations for Do Not Disturb
    • Interactions for Do Not Disturb
  • EC500 in-call feature invocation
    • Screens for administering EC500 in-call feature invocation
      • Viewing the EC500 configuration number
      • Enabling EC500 in-call feature invocation
      • Configuring DTMF over IP for the EC500 signaling group
      • Verifying the Branch Gateway firmware
      • Configuring Off-PBX feature access codes
    • Interaction
    • Limitations
  • Emergency Calls from Unnamed IP Endpoints
    • Detailed description of Emergency Calls from Unnamed IP Endpoints
    • Emergency Calls from Unnamed IP Endpoints administration
      • Preparing to administer Emergency Calls from Unnamed IP Endpoints
      • Enabling unnamed registration for IP endpoints
      • Screens for administering Emergency Calls from Unnamed IP Endpoints
    • Reports for Emergency Calls from Unnamed IP Endpoints
    • Interactions for Emergency Calls from Unnamed IP Endpoints
  • Emergency call routing for H.323 visiting users
    • Screens for administering Emergency call routing for H.323 visiting users
    • Administering crisis alert of Emergency call routing for H.323 visiting users
  • Enbloc Dialing and Call Type Digit Analysis
    • Detailed description of Enbloc Dialing and Call Type Digit Analysis
      • Enbloc Dialing recovery strategy and behavior
      • Call-type high-level capacities
    • Enbloc Dialing and Call Type Digit Analysis administration
      • Administering Call Type Digit Analysis
      • Example of Call Type Digit Analysis
    • End User Procedures for Enbloc Dialing and Call Type Digit Analysis
    • Interactions for Enbloc Dialing and Call Type Digit Analysis
  • Encrypted SRTCP
    • Detailed description
    • Screen for administering Encrypted SRTCP
      • Administering Encrypted SRTCP
    • Interactions for Encrypted SRTCP
  • End-to-end secure call indication
    • Detailed description of End-to-end secure call indication
    • Screen for administering End-to-end secure call indication
    • Administering End-to-end secure call indication
  • Support for Enhanced Access Security Gateway
    • Enabling or disabling EASG through the CLI interface
    • Enabling or disabling EASG through the SMI interface
    • Viewing the EASG certificate information
    • EASG product certificate expiration
    • EASG site certificate
      • Managing site certificates
  • Enhanced 911
    • Detailed description of Enhanced 911
      • E911 configurations with gateways in different locations
      • E911 location Specific Routing
      • E911 for wired IP telephones
        • Emergency Extension Forwarding
        • Call Forwarding of dropped emergency calls scenario
      • Crisis Alert for emergency calls
        • Crisis Alert cancellation
    • Enhanced 911 administration
      • Preparing to administer Enhanced 911
      • Screens for administering Enhanced 911
      • Setting up Crisis Alert to an attendant or a display telephone
        • Setting up the emergency number
        • Setting up the attendant console to receive emergency notification
        • Setting up digital telephones to receive emergency notification
        • Setting which users must acknowledge the emergency alert
      • Setting up Crisis Alert to notify a digital pager
      • Setting up emergency extension forwarding
      • CAMA numbering administration for Enhanced 911
        • Setting up CAMA numbering
    • Reports for Enhanced 911
    • Considerations for Enhanced 911
    • Interactions for Enhanced 911
    • Requirements for integration with Emergency Location Management Solution
  • Enhanced Call Forwarding
    • Detailed description of Enhanced Call Forwarding
      • Chained Call Forwarding
      • Enhanced Call Forwarding feature button
    • Enhanced Call Forwarding administration
      • Viewing Station Status for Enhanced Call Forwarding
      • Enabling Feature Access Codes for Enhanced Call Forwarding
      • Enabling Chained Call Forwarding
      • Specifying a Chained Call Forwarding coverage path
    • End-user procedures for Enhanced Call Forwarding
      • Activating Enhanced Call Forwarding Using a feature button
      • Reactivating enhanced call forwarding using a feature button
      • Deactivating enhanced call forwarding using a feature button
      • Displaying enhanced call forwarding using a feature button
      • Activating enhanced call forwarding from an off-the-network telephone
      • Deactivating enhanced call forwarding from an off-the-network telephone
      • Activating enhanced call forwarding from a telephone with console permissions
      • Deactivating enhanced call forwarding from a telephone with console permissions
    • Interactions for Enhanced Call Forwarding
      • Interactions for Chained Call Forwarding
  • Enhanced security features
    • Assured Services Admission Control
      • Screens for administering Assured Services Admission Control
    • Attendant Queue Announcement
      • Screen for administering Attendant Queue Announcement
    • Communication Manager TLS support over H.248 Control Link to the Gateway
      • Screens for administering Communication Manager TLS support over H.248 Control Link to the Gateway
    • Destination Code Control
      • Screens for administering Destination Code Control
    • Failover Event Package
      • Screen for administering Failover Event Package
    • Federal Information Processing Standard Publication
      • Enabling the FIPS mode
      • Disabling the FIPS mode
    • H.323 TLS support
      • Screens for administering H.323 TLS support
      • Interactions for H.323 TLS
  • Enhanced SIP Signaling
    • Detailed description of Enhanced SIP Signaling
    • SIP Endpoint Managed Transfer administration
      • Screen for Administering SIP Endpoint Managed Transfer
    • Interactions for Enhanced SIP Signaling
      • Service Observing
  • Enterprise Mobility User
    • Detailed description of Enterprise Mobility User
      • EMU Enhancements for Communication Manager 4.0 or later
        • Extension to Cellular Availability with EMU
        • Home station of an EMU visitor can be visited
        • The EMU timer
      • System requirements for EMU
      • EMU use and activation
      • EMU supported telephone buttons
      • EMU call processing
      • EMU and the station lock feature
      • EMU traffic considerations
      • Message waiting indication with EMU
    • Enterprise Mobility User administration
      • Preparing to administer Enterprise Mobility User
      • Screens for administering Enterprise Mobility User
      • Configuring your system for Enterprise Mobility User
      • Setting EMU options for stations
      • Defining EMU calling party identification
    • End-user procedures for Enterprise Mobility User
      • Activating EMU
      • Deactivating EMU
  • Exclusion
    • Detailed description of Exclusion
    • Exclusion Administration
      • Screens for administering Exclusion
      • Administering Manual Exclusion
      • Administering Automatic Exclusion
      • Administering Buttonless Automatic Exclusion
    • End-user procedure for Exclusion
      • Using Exclusion
    • Considerations for Exclusion
    • Interactions with Exclusion
  • Extended User Administration of Redirected Calls
    • Detailed description of Extended User Administration of Redirected Calls
      • Disabling the telecommuting access extension
      • Extended User Administration of Redirected Calls and DCS
      • Extended User Administration of Redirected Calls and Class of Service
      • Extended User Administration of Redirected Calls and COR
      • Extended User Administration of Redirected Calls from an off-site telephone
    • Extended User Administration of Redirected Calls administration
      • Preparing to administer Extended User Administration of Redirected Calls
      • Screens for administering Extended User Administration of Redirected Calls
      • Assigning a telecommuting access extension
      • Assigning the extended FACs
      • Assigning a Class of Service (COS) for extended forwarding
      • Assigning a COR to change coverage from an onsite or an off-site telephone
      • Assigning an SSC for user administration of redirected calls
    • End-user procedures for Extended User Administration of Redirected Calls
      • Changing the call coverage path by using Extended User Administration of Redirected Calls
      • Activating Call Forward by using Extended User Administration of Redirected Calls
      • Deactivating Call Forward by using Extended User Administration of Redirected Calls
    • Interactions for Extended User Administration of Redirected Calls
  • Extended security hardening
    • Supported security hardening grades
  • Extension to Cellular
    • Detailed description of Extension to Cellular
      • Extension to Cellular overview
      • Conditional Call Extending Feature
      • Shared Voice Connections Feature
      • Sharing Mappings among Communication Manager PBXs
      • SPFMC OPTIM Application
      • Application RTUs for Fixed Mobile Convergence
      • ARS/AAR routing with Extension to Cellular
      • Basic Extension to Cellular operation
      • Call Detail Recording with Extension to Cellular
        • CDR Reports for Extension to Cellular Calls
        • Enhanced CDR output for OPTIM originating calls
        • Enhanced CDR output for OPTIM terminating calls
      • Call filtering with Extension to Cellular
      • Caller ID from the cell phone
      • Capacity limitations for Extension to Cellular
      • Extension to Cellular Configuration sets
      • Extension to Cellular Feature Access Codes
      • EC500 Activation/Deactivation
      • Self Administration Feature Access Code
      • Conditional Call Extending
      • Feature buttons on the office telephone
      • Feature Name Extensions with Extension to Cellular
      • Multiple sets of Feature Name Extensions with Extension to Cellular
      • Mobile Call (CTI) Extension
      • Multiple applications with Extension to Cellular
      • Support for Avaya one-X® Client Enablement Services
      • R2MFC trunks with Extension to Cellular
      • Security features for Extension to Cellular
        • Security codes for Extension to Cellular
        • Security tones for Extension to Cellular
      • Shared Voice Connections with Extension to Cellular
      • Sharing Mappings among Communication Manager PBXs with Extension to Cellular
      • SPFMC OPTIM Application overview
      • Using desk phones and Extension to Cellular phones with MOC
      • Telephones supported by Extension to Cellular
      • Voice mail with Extension to Cellular
      • Voice Mail Avoidance with Extension to Cellular
      • Use timing to route calls with Extension to Cellular
      • Prevent coverage by cellular voice mail
      • Cellular Voice Mail Avoidance Using Confirmed Answer
    • Extension to Cellular administration
      • Preparing to administer Extension to Cellular
        • Extension and codes plan
        • Reviewing customer options
      • Screens for administering Extension to Cellular
      • Mapping an office telephone to a cell phone
      • Setting up Feature Access Codes for Extension to Cellular
      • Creating a telecommuting access number
      • Setting up Feature Name Extensions set
      • Creating a Self Administration Feature access code
        • Administering the office extension for SAFE
        • Administering the Self Administration Feature Access Code
      • Creating FACs to enable/disable Extension to Cellular
      • Creating a Station Security Code FAC
        • Creating a system-wide SSC change FAC
        • Defining the Station Security Code length
      • Administering an Extension to Cellular enable/disable feature button
        • Changing the EC500 state on the station form
        • Administering the enable/disable feature button
        • Setting the disable Extension to Cellular timer
      • Administering the extnd-call feature button through SAT
      • Administering the extnd-call feature button through System Manager
      • Reviewing Extension to Cellular feature button assignments
      • Viewing the button labels for the feature buttons
      • Sending 10-digit caller identification for locally originated calls
      • Administering Confirmed Answer for Cellular Voice Mail Avoidance
      • Administering call filtering for Extension to Cellular
      • Administering voice mail coverage for Extension to Cellular
        • Setting up a Cellular Voice Mail Avoidance timer
        • Using timing to route calls to voice mail for Extension to Cellular
      • Setting up Call Detail Recording for Extension to Cellular
        • Enabling CDR for the outgoing trunk for Extension to Cellular
        • Enabling CDR for Extension to Cellular
        • Generating CDR records with Extension to Cellular
      • Changing configuration sets for Extension to Cellular
      • Administering the barge-in tone for Extension to Cellular
      • Displaying System Capacity for Extension to Cellular
      • Administering Conditional Call Extending for Extension to Cellular
      • Administering Sharing Mapping among Communication Manager PBXs for Extension to Cellular
      • Administration for Avaya one-X Client Enablement Services
      • Setting up One-X Server integration
    • End-user procedures for Extension to Cellular
      • Extension to Cellular upgrades from prior versions
        • Upgrades from Extension to Cellular Version 5
        • Upgrading from Extension to Cellular Version 4
        • Upgrading from Extension to Cellular Version 3
        • Upgrading from Extension to Cellular Version 2
        • Upgrading from Version 1
    • Interactions for Extension to Cellular
    • Extension to Cellular troubleshooting
      • Extension to Cellular installation and administration test
        • Testing Extension to Cellular functionality and voice mail coverage
        • Testing the second call appearance for Extension to Cellular
      • Extension to Cellular trouble resolutions
      • Testing why users cannot receive Extension to Cellular calls
  • Facility and Non-Facility Associated Signaling
    • Detailed description of Facility and Non-Facility Associated Signaling
      • D-channel backup with NFAS
      • D-channel backup activation
    • Facility and Non-Facility Associated Signaling administration
      • Screens for administering Facility and Non-Facility Associated Signaling
      • Reviewing the guidelines for FAS and NFAS
      • Implementing FAS and NFAS
        • Administering the DS1 Media Module for FAS and NFAS
        • Administering the Trunk Group and Signaling Group for FAS and NFAS
  • Facility Restriction Levels
    • Detailed description of Facility Restriction Levels
      • AAR and ARS calls with Facility Restriction Levels
        • Originators of AAR and ARS calls with Facility Restriction Levels
        • Call termination points for AAR and ARS calls with Facility Restriction Levels
      • Alternate Facility Restriction Levels
      • Alt-frl feature button
      • Authorization codes and Facility Restrictions Levels
    • Facility Restriction Levels administration
      • Screens for administering Facility Restriction Levels
    • End-user procedures for Facility Restriction Levels
      • Using Alternate Facility Restriction Levels
    • Considerations for Facility Restriction Levels
    • Interactions for Facility Restriction Levels
  • Facility Test Calls
    • Detailed description of Facility Test Calls
      • Facility Test Calls security
    • Administering Facility Test Calls
      • Screens for administering Facility Test Calls
    • Considerations for Facility Test Calls
    • Interactions for Facility Test Calls
  • Fax over IP
    • Detailed description of Fax over IP
    • Fax over IP administration
      • Screens for administering Fax over IP
      • Administering Fax over IP
  • Feature Access Codes
    • Detailed description of Feature Access Codes
    • Feature Access Codes administration
      • Preparing to administer Feature Access Codes
      • Screens for administering Feature Access Codes
      • Assigning Feature Access Codes
      • Changing or deleting Feature Access Codes
    • Feature Access Codes troubleshooting
  • Group Paging
    • Detailed Description of Group Paging
      • Group Paging restrictions
      • Control of access to paging groups
    • Group Paging administration
      • Screens for administering Group Paging
      • Creating a paging group
      • Changing a paging group
      • Viewing all paging groups
    • Considerations for Group Paging
    • Interactions for Group Paging
    • Group Paging troubleshooting
  • Hold
    • Detailed description of Hold
      • Soft Hold
      • Hard Hold
      • Automatic Hold
    • Hold administration
      • Screens for administering Hold
      • Enabling Automatic Hold
      • Assigning a FAC for CAS remote hold and answer
    • Considerations for Hold
    • Interactions for Hold
  • Hot Line Service
    • Detailed description of Hot Line Service
    • Hot Line Service administration
      • Screens for administering Hot Line Service
    • Considerations for Hot Line Service
    • Interactions for Hot Line Service
  • Hunt Groups
    • Detailed description of Hunt Groups
      • Announcements for hunt groups
        • Delay announcement intervals for hunt groups
        • Analog, aux-trunk, or integrated delay announcements for hunt groups
          • Example
      • Call Coverage for hunt groups
      • Call Distribution methods for hunt group types
      • Hunt group extension unavailability
        • Hunt Group Busy option
        • Send All Calls with hunt groups
        • Call Forwarding All Calls with hunt groups
      • Queues for hunt groups
      • TTY hunt groups
    • Hunt Group administration
      • Screens for administering Hunt Groups
      • Setting up hunt groups
      • Changing a hunt group
      • Setting up queues for hunt groups
      • Adding hunt group announcements
      • Administering Night Service for hunt groups
    • Considerations for Hunt Groups
    • Interactions for Hunt Groups
  • IPv6 support
    • Enabling IPv6 addressing
    • Enabling procr6
    • Configuring ANAT system wide
    • Configuring ANAT for each network region
    • Setting address type preference in SDP
    • Considerations for IPv6
  • Increase in Locations and Network Regions
    • Detailed description of Network Regions
    • Interactions for Locations and Network Regions
  • Individual Attendant Access
    • Individual Attendant Access administration
      • Preparing to administer Individual Attendant Access
      • Screens for administering Individual Attendant Access
      • Assigning an extension to an attendant console
  • Intercom
    • Detailed description of Intercom
      • Intercom groups
      • Telephones in Intercom groups
      • Hold or un-hold
    • Intercom administration
    • Interactions for Intercom
  • Internal Automatic Answer
    • Detailed description of Internal Automatic Answer
    • Administering Internal Automatic Answer
      • Screens for administering Internal Automatic Answer
    • Considerations for Internal Automatic Answer
    • Interactions for Internal Automatic Answer
  • Inter-Gateway Alternate Routing for SIP endpoints
    • Detailed description of IGAR
    • Administering IGAR
    • Configuring IGAR parameters for the network region
    • Displaying the number of IGAR connections
    • Viewing the status of IGAR on a trunk
    • Interactions for IGAR
  • Inter-PBX Attendant Service
    • Detailed description of Inter-PBX Attendant Service
    • Inter-PBX Attendant Service administration
      • Preparing to administer Inter-PBX Attendant Service
      • Screens for administering Inter-PBX Attendant Service
      • Enabling Inter-PBX Attendant Service
    • Interactions for Inter-PBX Attendant Service
  • IP DECT
    • Detailed description of IP DECT
      • Upgrade scenarios
    • IP DECT administration
      • Screens for administering IP DECT
    • Interactions for IP DECT
  • ISDN Service
    • Detailed description of ISDN Service
      • ISDN transmission rate and protocols
        • AT&T Switched Network protocol
        • Access to AT&T Switched Network Services with ISDN
        • ISDN Call Identification Display
        • ISDN CPN/BN to Host Call Identification
      • ISDN private network services
        • ETN services with ISDN
        • DCS services with ISDN
        • QSIG services with ISDN
        • Wideband Switching (ISDN-PRI only) with ISDN
        • Call-by-Call Service Selection with ISDN
        • Access to Software Defined Data Network
        • Access to Switched Digital International
      • National ISDN-2 services
        • ISDN-2 Calling Line Identification
        • ISDN-2 Non-Facility Associated Signaling (ISDN-PRI only)
        • ISDN-2 D-Channel Backup (ISDN-PRI only)
        • ISDN-2 Wideband Switching (ISDN-PRI only)
        • ISDN-2 Call-by-Call Service Selection
      • ISDN interworking
        • ISDN Call Identification Display overview
        • ISDN displays for redirected calls
      • ISDN displays for conference calls
        • ISDN displays for calls to hunt groups
        • ISDN displays for calls to Terminating Extension Groups
        • ISDN Caller Information Forwarding
        • ISDN Facilities Restriction Level and traveling class mark
        • ISDN Information Indicator Digits (II-digits)
        • Malicious Call Trace with ISDN
        • ISDN Multiple Subscriber Number - Limited
        • Overlap Sending with ISDN
      • TGU/TGE trunks and ISDN (Italy) Interworking
    • ISDN Service administration
      • Screens for administering ISDN Service
    • Interactions for ISDN Service
  • Last Number Dialed
    • Detailed description of Last Number Dialed
    • Last Number Dialed administration
      • Screens for administering Last Number Dialed
    • Considerations for Last Number Dialed
    • Interactions for Last Number Dialed
  • Leave Word Calling
    • Detailed description of Leave Word Calling
    • End-user procedures for Leave Word Calling
      • Leaving an LWC message
      • Responding to an LWC message
      • Responding to an LWC message from coverage
    • Considerations for Leave Word Calling
    • Interactions for Leave Word Calling
  • Line Lockout
    • Detailed description of Line Lockout
    • Line Lockout administration
      • Screens for administering Line Lockout
    • Considerations for Line Lockout
  • Listed Directory Number
    • Detailed description of Listed Directory Number
      • LDN routing of incoming DID trunk calls
      • LDN routing of incoming FX and CO trunk calls
    • Listed Directory Number administration
      • Screens for administering Listed Directory Number
      • Assigning listed directory numbers
      • Assigning an incoming destination to a trunk for LDN
    • Considerations for Listed Directory Number
    • Interactions for Listed Directory Number
  • Limit Number of Concurrent Calls
    • Enhancements to LNCC
    • Assigning the LimitInCalls button to H.323 and DCP telephones
    • Assigning the LimitInCalls button to SIP telephones
    • Assigning FAC for LNCC
    • Activating the LNCC feature
    • Deactivating the LNCC feature
    • Configuring the coverage path for LNCC
    • Viewing the status of the LNCC feature
    • Interactions for Limit Number of Concurrent Calls
  • Locally Sourced Announcements and Music
    • Detailed description of Locally Sourced Announcements and Music
    • Locally Sourced Announcements and Music administration
      • Screens for administering Locally Sourced Announcements and Music
      • Adding an audio group
      • Listing all audio groups
      • Audio group extension changes
      • Listing audio group extensions
      • Adding a Music-on-Hold group
      • Listing music-on-hold groups
      • Changing music-on-hold source type
      • Adding music sources to a tenant partition
      • Displaying vVAL group descriptions
      • Displaying announcement and music system capacities
    • Interactions for Locally Sourced Announcements and Music
  • Location for routing incoming overlap calls
    • Detailed description of Location for routing incoming overlap calls
      • System requirements for Location for routing incoming overlap calls
    • Screen for administering Location for routing incoming overlap calls
  • Loss Plans
    • Detailed description of Loss Plans
    • Loss Plans administration
      • Preparing to administer Loss Plans
      • Guidelines for using loss groups
      • Screens for administering Loss Plans
  • Loudspeaker Paging
    • Detailed description of Loudspeaker Paging
      • Types of Loudspeaker Paging
      • Deluxe paging
        • Deluxe Paging for users with multiappearance telephones
        • Deluxe Paging for users with single-line phones
        • Deluxe paging support for branch gateways
        • Deluxe paging for analog trunks
      • Chime paging
      • Auxiliary paging systems
      • Restrictions on loudspeaker paging
    • Loudspeaker Paging administration
      • Preparing to administer Loudspeaker Paging
      • Screens for administering Loudspeaker Paging
      • Setting up Voice Paging over loudspeakers
      • Setting up Chime Paging over Loudspeakers
      • Assigning a chime page code to an individual extension
      • Setting up Passive Signaling Station for deluxe paging
      • Assigning an Analog Trunk Port
    • Interactions for Loudspeaker Paging
      • Interactions for Chime Paging
    • Loudspeaker Paging troubleshooting
  • Malicious Call Trace
    • Detailed description of Malicious Call Trace
      • Malicious Call Trace Activation
      • Malicious Call Trace Control
      • Malicious Call Trace Deactivation
      • MCT voice recorder
    • Malicious Call Trace administration
      • Preparing to administer Malicious Call Trace
      • Screens for administering Malicious Call Trace
      • Defining Malicious Call Trace on your system
      • Assigning feature button to control MCT
      • Assigning an MCT feature button for an attendant
      • Assigning an MCT feature button for a user
      • Administering Malicious Call Trace for ISDN notification
    • End-user procedures for Malicious Call Trace
      • Activating MCT with a feature button when you receive a malicious call
      • Activating MCT with a FAC when you are active on a call
      • Activating MCT with a FAC when you are not active on a call
      • Requesting that an MCT controller on a tandemed server continue the trace
      • Displaying MCT information
      • Deactivating MCT
    • Reports for Malicious Call Trace
    • Considerations for Malicious Call Trace
    • Interactions for Malicious Call Trace
    • Malicious Call notification using Crisis Alert button
  • Manual Message Waiting
    • Detailed description of Manual Message Waiting
    • Manual Message Waiting administration
      • Screens for administering Manual Message Waiting
      • Assigning the Manual Message Waiting feature button
  • Manual Signaling
    • Detailed description of Manual Signaling
    • Manual Signaling administration
      • Screens for administering Manual Signaling
      • Assigning a manual signaling button for a multiple-call appearance telephone user
    • End-user procedures for Manual Signaling
    • Interactions for Manual Signaling
  • Media encryption using AES-256
    • Detailed description
    • Screen for administering Media encryption using AES-256
    • Administering Media encryption using AES-256
  • Meet-me Conference
    • Detailed description of Meet-me Conference
    • Meet-me Conference administration
      • Preparing to administer Meet-me Conference
      • Screens for administering Meet-me Conference
      • Creating or changing a Meet-me Conference vector
        • Options for creating Meet-me vector steps
        • Example of how the Meet-me vector processes a call
      • Creating a Meet-me Conference VDN
    • End-user procedures for Meet-me Conference
      • Accessing a Meet-me Conference as an attendee
      • Changing a Meet-me Conference access code
      • Using Selective Conference Party Display, Drop, and Mute
    • Considerations for Meet-me Conference
    • Interactions for Meet-me Conference
    • Troubleshooting Meet-me Conference
  • Multifrequency Signaling
    • Detailed description of Multifrequency Signaling
      • MFE
      • MF Shuttle
      • R2-MFC
      • Guidelines for administering Multifrequency Signaling
    • Multifrequency Signaling administration
      • Screens for administering Multifrequency Signaling
    • Considerations for Multifrequency Signaling
    • Interactions for Multifrequency Signaling
  • Multi-Device Access
    • Detailed description of Multi-Device Access
    • Interactions for Multi-Device Access
  • Multi-Location Dial Plan
    • Detailed description of Multi-Location Dial Plan
      • Multi-Location Dial Plan prefix
      • Multi-Location Dial Plan Feature Access Codes
      • Multi-Location Dial Plan announcements
        • Multi-Location Dial Plan invalid announcements
      • Multi-Location Dial Plan maintenance
    • Multi-Location Dial Plan administration
      • Preparing to administer Multi-Location Dial Plan
      • Screens for administering Multi-Location Dial Plan
      • Changing extensions when implementing a Multi-location Dial Plan
        • Change extension results with Multi-location Dial Plan
      • Prepending numbers to the dialed string with Multi-Location Dial Plan
      • Announcements administration with Multi-Location Dial Plan
      • Local centralized answering point administration with Multi-Location Dial Plan
      • Multiple Feature Access Code administration for Multi-location Dial Plan attendants
      • Multiple Feature Access Codes administration for ARS with Multi-Location Dial Plan
    • Interactions for Multi-Location Dial Plan
  • Multiple Appearance Directory Number
    • Multiple Appearance Directory Number
      • Screens for administering Multiple Appearance Directory Number
      • Assigning multiple call arrangement bridge to a Station
  • Multiple Call Handling
    • Detailed description of Multiple Call Handling
    • Multiple Call Handling administration
      • Screens for administering Multiple Call Handling
      • Administering Multiple Call Handling
  • Multiple Level Precedence and Preemption
    • Detailed description of Multiple Level Precedence and Preemption
      • Precedence Calling
        • Precedence levels
        • Format for dialed digits with Precedence Calling
        • Access digits for Precedence Calling
        • Address digits for Precedence Calling
        • Precendence Calling diversion
        • How service domains influence preemption and precedence
        • MLPP Station-to-station calls on the same server
        • MLPP Station-to-station calls on the same server scenario
        • Precedence calls to destinations over ISDN-PRI trunks
        • Precedence calls to destinations over ISDN-PRI trunks scenario
        • Precedence calls to destinations over non-ISDN-PRI trunks
        • Precedence calls to destinations over non-ISDN-PRI trunks scenario
        • Hot Line Number for Precedence Calling
      • Announcements for Precedence Calling
      • Precedence Call Waiting
      • Precedence Routing
      • Dual Homing
      • MLPP End Office Access Line Hunting
      • Preemption with Precedence Routing
      • MLPP Line Load Control
      • MLPP Worldwide Numbering and Dialing Plan
        • Worldwide Numbering and Dialing Plan Feature Access Code
        • Worldwide Numbering and Dialing Plan Route Code
        • Address Digits with the Worldwide Numbering and Dialing Plan
        • Hot Line Number for WNDP
    • Multiple Level Precedence and Preemption administration
      • Preparing to administer Multiple Level Precedence and Preemption
      • Screens for administering Multiple Level Precedence and Preemption
      • Precedence Calling administration
        • Assigning an MLPP Feature Access Code
        • Assigning Precedence Calling system parameters
        • Assigning a maximum precedence level
        • Assigning trunks for Precedence Calling
        • Setting up a group list
        • Assigning the Hot Line Destination Number
        • Assigning attendant queue priorities for Precedence Calling
      • Precedence Calling announcement administration
        • Adding extensions for Precedence Calling announcements
        • Assigning announcement types for Precedence Calling
        • Recording announcements for Precedence Calling
        • Deleting announcements for Precedence Calling
        • How to save Precedence Calling announcements
      • Precedence Call Waiting administration
        • Enabling Precedence Call Waiting for a telephone
        • Setting the Precedence Call timeout
        • Assigning Precedence Call Waiting FACs
      • Precedence Routing administration
        • Assigning digit analysis for Precedence Routing
          • Assigning digit analysis for Precedence Routing example
        • Assigning route patterns for Precedence Routing
        • Assigning digit conversion for Precedence Routing
      • Dual Homing administration
      • End Office Access Line Hunting administration
      • Preemption administration
        • Assigning Preemption to a COR
        • Trunks for Preemption administration
        • Precedence Call timeout administration
      • Line Load Control administration
        • Assigning the LLC level for the system
        • Configuring Line Load Control (LLC) Restriction for the location
        • Configuring Line Load Restriction Control Per Location
        • Assigning the LLC level from the Phone
          • Feature Access Code Authentication Required: N (Default)
          • Feature Access Code Authentication Required: y
        • Assigning the LLC to a COR
      • Worldwide Numbering and Dialing Plan administration
        • Assigning WNDP system parameters
        • Assigning WNDP Feature Access Codes
        • Assigning a hot line number for WNDP
        • WNDP attendant queue priorities administration
    • Considerations for Multiple Level Precedence and Preemption
      • Considerations for Announcements for Precedence Calling
      • Considerations for Precedence Call Waiting
      • Considerations for Precedence Routing
      • Considerations for Preemption
      • Considerations for Line Load Control
      • Considerations for Worldwide Numbering and Dialing Plan
    • Interactions for Multiple Level Precedence and Preemption
      • Interactions for Precedence Calling
      • Interactions for Precedence Call Waiting
      • Interactions for Precedence Routing
      • Interactions for Preemption
      • Interactions for Line Load Control
      • Interactions for Worldwide Numbering and Dialing Plan
  • Multiple signaling groups in one SIP trunk group
    • Detailed description of multiple signaling groups in one SIP trunk group
    • Multiple signaling groups in one SIP trunk group administration
      • Screens for administering multiple signaling groups in one SIP trunk group
      • Setting up the signaling groups
      • Assigning members from more than one signaling group to one SIP trunk group
  • Music-on-Hold
    • Detailed description of Music-on-Hold
    • Music-on-Hold administration
      • Screens for administering Music-on-Hold
      • Assigning music tones, music ports, and music for transferred trunks
      • Defining a Class of Restriction for Music-on-Hold
      • Connecting a music source to the server
      • Assigning a source of music to a port
    • Considerations for Music-on-Hold
    • Interactions for Music-on-Hold
  • Names Registration
    • Detailed description of Names Registration
      • Checking in
      • Checking out
      • Guest Information Input/Change
      • Names Registration Information Format
      • Call Coverage for Names Registration
    • Considerations for Names Registration
    • Interactions for Names Registration
  • Night Service
    • Detailed description of Night Service
      • Hunt Group Night Service
      • Night Console Service
      • Night Station Service
      • TAAS with Night Service
      • Trunk Group Night Service
    • Night Service administration
      • Screens for administering Night Service
      • Setting up night station service to voice mail
      • Setting up Night Console Service
      • Setting up Night Station Service
      • Setting up TAAS for Night Service
      • Setting up TAAS external alerting
      • External alerting Night Service set up
        • Sending LDN calls to the security guard at night
        • Sending LDN calls to the TAAS bell at night
      • Setting up Night Service for trunk groups
      • Setting up Night Service for hunt groups
    • Considerations for Night Service
      • Considerations for Hunt Group Night Service
      • Considerations for Night Console Service
      • Considerations for Night Station Service
      • Considerations for TAAS
      • Considerations for Trunk Group Night Service
    • Interactions for Night Service
      • Interactions for Hunt Group Night Service
      • Interactions for Night Console Service
      • Interactions for Night Station Service
      • Interactions for TAAS
      • Interactions for Trunk Group Night Service
  • No-cadence call classification modes and End OCM timer
    • Detailed description of No-cadence call classification modes and End OCM timer
      • Firmware requirements for No-cadence call classification modes and End OCM timer
    • Call processing scenarios
    • Administering No-cadence call classification modes and End OCM timer
      • Screens for administering No-cadence call classification modes and End OCM timer
      • Setting up no-cadence call classification modes
      • Setting up End OCM timer and announcement extension
    • Considerations for No-cadence call classification modes and End OCM timer
    • Interactions for No-cadence call classification modes and End OCM timer
  • Off-Premises Station
    • Detailed description of Off-Premises Station
    • Off-Premises Station administration
      • Screens for administering Off-Premises Station
      • Activating Off-Premises Station for a user
    • Interactions for Off-Premises Station
  • Offline call journal
    • Online/Offline Call Journal (Call History) for H.323 endpoints
    • Detailed description for Offline Call Journal
    • Offline Call Logging
    • Administering Offline Call Journal for H.323 stations
    • Administering Offline Call Journal for SIP stations
    • Interactions for Offline Call Journal
  • Out of Band management
    • Out of Band Management
      • Detailed description of Out of Band Management
      • Out of Band Management administration
      • Screens for administering Out-of-Band management
      • Administering the Out of Band Management of management data
        • Port restriction
      • Adding a static route between the Out-of-Band management interface and the enterprise network
  • Overriding of SAC/CF
    • Detailed description of Overriding of SAC/CF
    • Overriding of SAC/CF administration
      • Enabling SAC/CF Override by Dialing or Priority calling
      • Enabling SAC/CF Override Protection
      • Enabling SAC/CF Override for station with or without display
    • SAC/CF Override operation
      • SAC/CF Override conditions
      • Ask for SAC/CF Override conditions
        • Call flow when calling phone has SAC/CF override set to ask
      • No SAC/CF Override conditions
  • Personal Station Access
    • Detailed description of Personal Station Access
      • Telecommuting with PSA
      • Invalid attempts to use PSA
      • Preferences and permissions with PSA
      • Button mapping for PSA
      • Unanswered calls with PSA
      • Dissociated telephones with PSA
      • PSA Security
    • Personal Station Access administration
      • Preparing to administer Personal Station Access
      • Screens for administering Personal Station Access
      • Creating a Feature Access Code for PSA
    • End-user procedures for Personal Station Access
      • Using the PSA associate command
      • Interrupting the PSA associate command sequence
      • Using the PSA dissociate command
    • Interactions for Personal Station Access
      • Hot Desking interaction with PSA
  • Personalized Ringing
    • Detailed description of Personalized Ringing
      • Personalized Ringing Ringing patterns
      • Power failures with Personalized Ringing
    • Personalized Ringing administration
      • Screens for administering Personalized Ringing
      • Assigning Personalized Ringing to a user telephone
    • Interactions for Personalized Ringing
  • PIN Checking for Private Calls
    • Detailed description
      • Making calls using PIN Checking FACs examples
      • PIN Codes description
      • Administering PIN Codes
    • Enabling PIN Checking for Private Calls
    • Interactions for PIN Checking for Private Calls
  • Posted Messages
    • Detailed description of Posted Messages
      • Language options for Posted Messages
      • Messages available with Posted Messages
        • Posted Messages fixed messages
        • Posted Messages customer messages
      • QSIG support for Posted Messages
    • Posted Messages administration
      • Preparing to administer Posted Messages
      • Screens for administering Posted Messages
      • Defining a Feature Access Code for Posted Messages
      • Requiring a Posted Messages security code
        • Setting up the Posted Messages security code
        • Activating the Posted Messages security code
      • Activating QSIG to send custom messages
      • Posted Messages translation
        • Translating fixed Posted Messages
        • Creating and Translating custom Posted Messages
      • Posted Messages telephone feature button and label translation
        • Translating the Posted Messages feature display to a user-defined language
        • Translating the Posted Messages softkey button label to a user-defined language
        • Translating the Posted Messages button label to a user-defined language
    • End-user procedures for Posted Messages
      • Activating Posted Messages with an FAC
        • Posted Messages activation examples
      • Deactivating Posted Messages with a FAC
        • Posted Messages deactivation examples
      • Activating Posted Messages with a feature button
      • Deactivating Posted Messages with a feature button
    • Considerations for Posted Messages
    • Interactions for Posted Messages
  • Priority Calling
    • Detailed description of Priority Calling
    • Priority Calling administration
      • Preparing to administer Priority Calling
      • Screens for administering Priority Calling
      • Administering Feature-Related System Parameters for Priority Calling
      • Creating a Priority Calling Feature Access Code
      • Assigning a priority feature button to an attendant console
      • Assigning a priority feature button to a telephone
    • End-user procedures for Priority Calling
      • Activating Priority Calling before placing a call
      • Activating Priority Calling after the call starts
    • Considerations for Priority Calling
    • Interactions for Priority Calling
  • Privacy
    • Detailed description of Privacy
      • Data Privacy
      • Data Restriction
      • Privacy - Automatic Exclusion
      • Privacy - Manual Exclusion
    • Privacy administration
      • Preparing to administer Privacy
      • Screens for administering Privacy
      • Administering Privacy for a user
      • Activating Data Restriction for a trunk group
    • End-user procedures for Privacy
      • Using the Privacy feature
    • Considerations for Privacy
    • Interactions for Privacy
  • Property Management System Interface
    • Detailed description of Property Management System Interface
      • Message Waiting Notification
      • Controlled Restriction
      • PMS-Down Log
      • Housekeeping Status
      • Check In/Check Out
      • Room Change/Room Swap
      • Names Registration
      • Guest Information Input/Change
      • PMS/INTUITY Link Integration
    • Considerations for Property Management System Interface
    • Interactions for Property Management System Interface
  • Provide Agent ID
    • Detailed description of the Provide Agent ID feature
  • Public Network Call Priority
    • Detailed description of Public Network Call Priority
      • China Public Network Call Priority
        • China forced disconnect
        • China mode-of-release control
      • Russia Public Network Call Priority
        • Russia intrusion
        • Russia re-ring
      • Spain Public Network Call Priority
        • Spain call retention
        • Spain re-ring
    • Public Network Call Priority administration
      • Screens for administering Public Network Call Priority
        • Screens for administering Public Network Call Priority for China
        • Screens for administering Public Network Call Priority for Russia
        • Screens for administering Public Network Call Priority for Spain
    • Interactions for Public Network Call Priority
      • Interactions for Public Network Call Priority for China
        • China forced disconnect interactions
        • China mode-of-release control interactions
        • China re-ring interactions
      • Interactions for Public Network Call Priority for Russia
  • QSIG over SIP
    • Detailed description of QSIG over SIP
    • QSIG over SIP administration
      • Screens for administering QSIG over SIP
    • Interactions for QSIG over SIP
    • Configuring message waiting using a QSIG-connected messaging adjunct
  • Recorded Telephone Dictation Access
    • Detailed description of Recorded Telephone Dictation Access
    • Recorded Telephone Dictation Access administration
      • Screens for administering Recorded Telephone Dictation Access
      • Assigning a signaling button to a multiple-call appearance telephone
    • Interactions for Recorded Telephone Dictation Access
  • Redirect 3PCC to H.323 station from SIP desktop station
    • Detailed description of Redirect 3PCC to H.323 station from SIP desktop station
      • Example of a 3PCC call for dual registration
    • Activating the Redirect 3PCC to H.323 station from SIP desktop station feature by using the system parameters form
    • Activating and deactivating the Redirect 3PCC to H.323 station from SIP desktop station feature by using a FAC
      • Viewing the 3PCC redirect action activation and deactivation codes
    • Interactions for Redirect 3PCC to H.323 station from SIP desktop station
  • Remote Access
    • Detailed description of Remote Access
      • Night Service with Remote Access
      • Remote Access Security
        • Status remote-access
        • Barrier codes with Remote Access
        • Authorization codes with Remote Access
        • Alternate Facility Restriction Levels with Remote Access
        • Class of Restriction Remote Access
        • Logoff Notification with Remote Access
    • Remote Access administration
      • Screens for administering Remote Access
      • Enabling Remote Access
      • Disabling Remote Access
      • Administering authorization codes for Remote Access
        • Administering authorization code Feature-Related System Parameters
        • Assigning authorization codes for Remote Access
      • Administering Remote Access for Night Service
    • End-user procedures for Remote Access
      • Accessing the attendant with Remote Access
    • Considerations for Remote Access
    • Interactions for Remote Access
  • Restriction - Controlled
    • Detailed description of Restriction - Controlled
    • Restriction - Controlled administration
      • Screens for administering Restriction - Controlled
    • End-user procedures for Restriction - Controlled
      • Activating Restriction - Controlled
    • Considerations for Restriction - Controlled
    • Interactions for Restriction - Controlled
  • Ringing - Abbreviated and Delayed
    • Detailed description of Ringing - Abbreviated and Delayed
    • Ringing - Abbreviated and Delayed administration
      • Preparing to administer Ringing - Abbreviated and Delayed
      • Screens for administering Ringing - Abbreviated and Delayed
      • Assigning per button ring control to a user
      • Assigning an abbreviated ringing button to a user
    • Considerations for Ringing - Abbreviated and Delayed
    • Interactions for Ringing - Abbreviated and Delayed
  • Security Violation Notification
    • Detailed description of Security Violation Notification
      • Security violation thresholds and notification
      • SVN sequence of events
      • SVN reporting
      • SVN - halt buttons
      • SVN Referral Call with Announcement
      • Security violation responses
        • Disabling a login ID upon SVN
        • Enabling a login ID after a SVN
        • Enabling remote access after a SVN
        • Disabling remote access upon SVN
    • Security Violation Notification administration
      • Screens for administering Security Violation Notification
      • Setting up Security Violation Notification
    • Reports for Security Violation Notification
    • Considerations for Security Violation Notification
    • Interactions for Security Violation Notification
  • Selection of DID Numbers to Guest Rooms
    • Custom Selection of VIP DID Numbers
    • Automatic Selection of DID Numbers to Guest Rooms
      • Interactions for Automatic Selection of DID Numbers to Guest Rooms
  • Send original calling number to the service link for H.323 Avaya one-X Communicator
    • Screen for administering Send original calling number to the service link for H.323 Avaya one-X Communicator
    • Limitations of Send original calling number to the service link for H.323 Avaya one-X Communicator
  • Send-nn Feature Calling
    • Detailed description of send-nn calling
    • Send-nn Feature Calling administration
      • Screens for administering Send-nn Calling
      • Adding send-nn button to a phone
    • End user procedures for Send-nn feature calling
      • Activating the Send-nn feature Calling before placing a call
      • Deactivating Send-nn (p) button
    • Interactions for Send-nn feature calling
    • Limitations of Send-nn Calling
  • Separation of Bearer and Signaling
    • Detailed description of Separation of Bearer and Signaling
      • Typical SBS call connection examples
      • Typical SBS call setup
      • Tandem SBS calls
        • Tandem SBS bearer call
        • Tandem SBS signaling call
      • Interworked SBS calls
    • Separation of Bearer and Signaling administration
      • Preparing to administer Separation of Bearer and Signaling
      • Screens for administering Separation of Bearer and Signaling
      • Administering Country Code and International Access Code for SBS
      • SBS trunks and trunk group administration
        • Creating the SBS trunk group
        • Creating a signaling group for SBS
        • Adding trunk group members to SBS trunk group
      • Administering routing for SBS
      • SBS extension administration
        • Adding an SBS station extension
      • SBS extension mapping
        • Defining the dial plan for SBS extensions
        • Mapping SBS Extensions to complete numbers
          • Map SBS Extensions to Complete Numbers Example
      • Verifying SBS system capacities
    • Considerations for Separation of Bearer and Signaling
    • Interactions for Separation of Bearer and Signaling
      • Overview of SBS interactions
      • Potential SBS interactions
      • General system features and SBS interactions
      • Attendant interactions with SBS
        • Attendant features that do not work with SBS
        • Attendant features that work with SBS
      • Adjunct Switch Applications Interface interactions with SBS
      • Communication Manager Messaging and Octel voice mail adjuncts interactions with SBS
      • Call Center interactions with SBS
        • Automatic Call Distribution interactions with SBS
        • Best Service Routing interactions with SBS
        • Vectors interactions with SBS
      • Networking-related interactions with SBS
        • Networking features or capabilities that do not work with SBS
        • Networking features or capabilities that work with SBS
        • Network interface SBS interactions
  • Service Observing
    • Detailed description of Service Observing
      • Service Observing Listen and talk modes
      • Service Observing with Multiple Observers
      • Service Observing telephone displays
      • Service Observing on trunk calls
      • Service Observing warning and conference tones
      • VDN Observing by Location
      • Support for Service Observe and Barge-in features using feature access code through ASAI
      • Support to drop or disconnect Service Observer from call using CTI application over ASAI
    • Service Observing administration
      • Screens for administering Service Observing
    • End-user procedures for Service Observing
      • Activating Service Observing
      • Deactivating Service Observing
    • Interactions for Service Observing
  • SIP and H.323 dual registration
    • Detailed description of SIP and H.323 dual registration
    • Limitations of SIP and H.323 dual registration
    • Screen for administering SIP and H.323 dual registration
    • Administering SIP and H.323 dual registration
    • Interactions for SIP and H.323 dual registration
  • SIP Calling Number Verification (STIR/SHAKEN)
    • The STIR/SHAKEN SIP Protocols
    • SIP Calling Number Verification Display (STIR/SHAKEN)
  • SIP Dual Mode
    • Detailed description of SIP Dual Mode
      • Limitation of SIP Dual Mode
    • Screens for administering SIP Dual Mode
    • Administering SIP Dual Mode
  • SIP digit handling
    • Administration
      • Screens for administering Request URI Contents
      • Setting up SIP digit handling
    • Interactions
      • Intercept treatment
      • Enbloc extensions
  • SIP Direct Media
    • Detailed description of SIP Direct Media
    • Prerequisites enabling SIP Direct Media
    • SIP Direct Media enhancements
    • SIP to H.323 Direct Media
  • SIP SRTP enhancements
    • Detailed description of SIP SRTP enhancements
      • Communication Manager behavior with SRTP Capability Negotiation
  • SIP Agent Reachability
    • Detailed description of SIP Agent Reachability
    • Limitations of SIP Agent Reachability
    • Administering SIP Agent Reachability
    • Enabling and disabling reachability per domain controlled stations
  • SIP trunk optimization
    • Overview
    • Screens for administering SIP trunk optimization
      • Cluster Session Manager
      • Signaling group
      • Station
      • Trunk group
      • Route pattern
      • IP-options system parameters
    • Best practices
    • Adding Session Managers to a cluster
    • Administering the number of members on a trunk group
  • SIP undelivered call notification
    • Interactions for SIP no Call Appearance missed call logging
  • SIP Resiliency
    • Enabling SIP Resiliency
  • Source-based Routing
    • Detailed description of Source-based Routing
    • Screen for administering Source-based Routing
    • Administering Source-based Routing
  • Station Hunting
    • Detailed description of Station Hunting
      • Station Hunting and Call Coverage
      • Station Hunt chain station removal
      • Station Hunt chain station duplication
    • Station Hunting administration
      • Screens for administering Station Hunting
      • Assigning station hunting after coverage
      • Assigning a hunt-to station to an extension
      • Administering Station Hunting before Coverage
    • Reports for Station Hunting
    • Interactions for Station Hunting
  • Station Lock
    • Station Lock overview
      • Station Lock by time of day
    • Screens for administering Station Lock
    • End-user procedures for Station Lock
      • Activating or deactivating Station Lock from a remote telephone
    • Interactions for Station Lock
    • Hot Desking Enhancement
    • Station Lock Enhancements
      • Hot Desking with Station Lock restrictions
  • Station Security Code
    • Detailed description of Station Security Code
    • Station Security Code administration
      • Screens for administering Station Security Code
      • Creating a Station Security Code
    • Interactions for Station Security Code
    • End-user procedures for Station Security Code
      • Changing the Station Security Code
      • Exception Handling
  • Suite Check-in
    • Interactions for Suite Check-in
  • Supporting TTY Callers
    • Detailed description of Supporting TTY Callers
      • Announcement set up for TTY callers
      • Hunt group set up for TTY callers
      • Vectors for TTY calls
        • Example of handling TTY calls with vectors
  • Team Button
    • Detailed description of Team Button
      • Audible Ringing and Call States for Team Button
    • Direct transfer
    • Team Button administration
      • Configuring the team button for H.323 and DCP stations
      • Configuring the team button for SIP stations
      • Viewing the status of Team Button usage
      • Viewing system capacity for Team Button
      • Administering Team Button audible ringing
      • Administering Team Button Priority Ring for speed dialing
      • Administering Team Button display of station name
      • Administering Team Button Call Pickup by going off hook
      • Team Button Override Send All Calls/Call Forward
        • No Team Button Override of SAC/CFWD
        • Unconditional Team Button Override of SAC/CFWD
        • Team Button override of SAC/CFWD by Asking
    • Interactions for Team Button
  • Telephone Display
    • Detailed description of Telephone Display
      • Button display modes
      • Integrated Directory
        • Integrated Directory Data Base
        • INTEGRATED DIRECTORY Mode Button
      • Call-related information telephone display
      • Message retrieval telephone administration
      • Feature information telephone displays
      • Support for unicode “Native Name”
      • Enhanced telephone display
        • Telephone features language displays
        • ASAI language displays
        • Busy verification of terminals and trunks language displays
        • Call Appearance language displays
        • Call Detail Recording language displays
        • Call progress feedback language displays
        • Class of Restriction (COR) language displays
        • Translate time messages
        • Days of the week format language displays
        • Date and Time mode - time not available language displays
        • Months of the year format language displays
        • Do Not Disturb (Hotel/Motel feature) language displays
        • Enhanced Abbreviated Dialing - user defined language translations
        • Field separator language displays
        • Directory language displays
        • ISDN language displays
        • Leave Word Calling language displays
        • Malicious Call Trace language displays
        • Caller information language displays
        • Emergency access to attendant language displays
        • Queue status language displays
        • Queue status indication language displays
        • Miscellaneous call identifier language display
        • User identifiers language displays
        • Property Management System interface language displays
        • Security Violation Notification language displays
        • Stored number language displays
        • Special codes language displays
        • Station Hunting language displays
        • Time-of-Day routing messages language displays
        • Time-of-Day routing days of the week language displays
        • Transfer completed language displays
      • Mapping enhanced display characters
        • US English to Russian characters
        • US English to Japanese characters
        • US English to European characters
        • US English to Ukrainian characters
    • Telephone Display administration
      • Screens for administering Telephone Display
    • Interactions for Telephone Display
  • Temporary Bridged Appearance
    • Detailed description of Temporary Bridged Appearance
    • Temporary Bridged Appearance administration
      • Screens for administering Temporary Bridged Appearance
    • Considerations for Temporary Bridged Appearance
    • Interactions for Temporary Bridged Appearance
  • Tenant Partitioning
    • Detailed description of Tenant Partitioning
      • Guidelines for partitioning tenants
      • Access control with Tenant Partitioning
      • Attendant services with Tenant Partitioning
      • Network route selection with Tenant Partitioning
      • Tenant Partitioning examples
      • Multiple Music-on-Hold with Tenant Partitioning
    • Tenant Partitioning administration
      • Preparing to administer Tenant Partitioning
      • Screens for administering Tenant Partitioning
      • Defining a tenant partition
      • Assigning a tenant partition number to an access telephone
      • Assigning a tenant partition number to an agent login ID
      • Assigning a tenant partition number to an announcement
      • Assigning a tenant partition number to an attendant
      • Assigning a tenant partition number to a data module
      • Assigning a tenant partition number to a hunt group
      • Assigning a tenant partition number to a loudspeaker paging zone
      • Assigning a tenant partition number to the remote access extension
      • Assigning a tenant partition number to a user extension
      • Assigning a tenant partition number to a terminating extension group
      • Assigning a tenant partition number to a trunk group
      • Assigning a tenant partition number to a vector directory number
      • Assigning the sources of music for the tenant partitions
    • Interactions for Tenant Partitioning
  • Terminal Translation Initialization
    • Detailed description of Terminal Translation Initialization
      • Using TTI with attendant consoles
      • Using TTI with data modules
      • TTI with voice and data telephones
      • TTI with ISDN-BRI telephones
        • Separating an ISDN-BRI telephone with TTI
        • Merging an ISDN-BRI telephone with TTI
      • TTI for analog queue warning ports and external alert ports
      • TTI security
      • Erase user data from DCP telephones
    • Terminal Translation Initialization administration
      • Screens for administering Terminal Translation Initialization
    • Interactions for Terminal Translation Initialization
  • Terminating Extension Group
    • Detailed description of Terminating Extension Group
    • Terminating Extension Group administration
      • Screens for administering Terminating Extension Group
    • Considerations for Terminating Extension Group
    • Interactions for Terminating Extension Group
  • Transfer
    • Detailed description of Transfer
      • Pull Transfer
      • Abort Transfer
      • Transfer Recall
      • Transfer Upon Hangup
      • Trunk-to-Trunk Transfer
      • Outgoing Trunk to Outgoing Trunk Transfer
      • Name Display on Unsupervised Transfer
    • Transfer administration
      • Screens for administering Transfer
    • Considerations for Transfer
    • Interactions for Transfer
  • Trunk Flash
    • Detailed description of Trunk Flash
    • Trunk Flash administration
      • Screens for administering Trunk Flash
    • End-user procedures for Trunk Flash
      • Using Trunk Flash
    • Considerations for Trunk Flash
  • Uniform Dial Plan
    • Detailed description of Uniform Dial Plan
      • Uniform Dial Plan example
    • Uniform Dial Plan administration
      • Preparing to administer Uniform Dial Plan
      • Screens for administering Uniform Dial Plan
      • Creating AAR and ARS Feature Access Codes for UDP
      • Administering the Uniform Dial Plan table
      • Administering the Node Number Routing Table for UDP
      • Administering the AAR Digit Conversion Table for UDP
      • Administering the ARS Digit Conversion Table for UDP
      • Administering the AAR Digit Analysis Table for UDP
      • Administering the ARS Digit Analysis Table for UDP
      • Administering the extension number portability numbering plan
    • Reports for Uniform Dial Plan
    • Considerations for Uniform Dial Plan
    • Interactions for Uniform Dial Plan
  • Visually Impaired Attendant Service
    • Detailed description of Visually Impaired Attendant Service
    • Visually Impaired Attendant Service administration
      • Preparing to administer Visually Impaired Attendant Service
      • Screens for administering Visually Impaired Attendant Service
    • Interactions for Visually Impaired Attendant Service
  • Voice Message Retrieval
    • Detailed description of Voice Message Retrieval
    • Voice Message Retrieval administration
      • Screens for administering Voice Message Retrieval
    • Interactions for Voice Message Retrieval
  • V.150.1 Modem-over-IP
    • Detailed description of V.150.1 Modem-over-IP
    • V.150.1 Modem-over-IP administration
      • Screens for administering V.150.1 Modem-over-IP
      • Administering V.150.1 Modem-over-IP
  • Whisper Paging
    • Detailed description of Whisper Paging
      • Whisper Paging call redirection overrides
      • Whisper Paging in Group answering environments
      • Whisper Paging network restrictions
      • Whisper Paging with speakerphones
    • Whisper Paging administration
      • Screens for administering Whisper Paging
      • Activating Whisper Paging
      • Allowing users to answer whisper pages quickly
      • Allowing users to block whisper pages
    • End-user procedures for Whisper Paging
    • Considerations for Whisper Paging
    • Interactions for Whisper Paging
  • World Class Routing
    • Detailed description of World Class Routing
      • Overview of automatic routing
      • ARS analysis description
      • Examples of Digit Conversion
      • ARS dialing without a FAC
        • Extension restrictions with World Class Routing
      • AAR and ARS partitioning
    • World Class Routing administration
      • Screens for administering World Class Routing
      • COR and FRL World Class Routing administration
        • Changing the COR of a station for World Class Routing calling privileges
        • Changing the FRL of a COR for World Class Routing calling privileges
      • Assigning a FAC for ARS
      • Setting up a location ARS FAC
      • Displaying ARS analysis information
      • Route pattern administration
        • Administering the route pattern
      • Defining call types for World Class Routing
        • Defining operator-assisted calls for World Class Routing example
        • Defining interexchange carrier calls for World Class Routing example
      • Using restricted area codes and prefixes for World Class Routing example
      • Using wildcards for World Class Routing example
      • Defining local information calls for World Class Routing example
      • Modifying call routing
        • Adding a new area code for World Class Routing example
        • Adding a new prefix for World Class Routing example
        • Using ARS to restrict outgoing calls
      • ARS partition definition
        • Preparing to define ARS partitions
        • Setting up partition groups example
        • Assigning a telephone to a partition group
      • Time of Day Routing administration
        • Preparing to administer Time of Day Routing example
        • Displaying the Time of Day Routing plan example
        • Creating a Time of Day Routing plan example
    • Interactions for World Class Routing
  • Resources
    • Communication Manager documentation
      • Finding documents on the Avaya Support website
      • Accessing the port matrix document
      • Avaya Documentation Center navigation
    • Training
    • Viewing Avaya Mentor videos
    • Support
      • Using the Avaya InSite Knowledge Base
  • PCN and PSN notifications
    • PCN and PSN notifications
    • Viewing PCNs and PSNs
    • Signing up for PCNs and PSNs
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Avaya Aura® Communication Manager Feature Description and Implementation
Locally Sourced Announcements and Music
Locally Sourced Announcements and Music administration
Listing all audio groups

Listing all audio groups

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Last Updated : Oct 30, 2012 |
Communication Manager
Reference Configuration
10.2.x

Procedure

  1. Enter list audio-group.
  2. View your settings and exit the screen.
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