Assigning attendant queue priorities for Precedence Calling

Last Updated : Oct 30, 2012 |

Procedure

  1. Enter change console-parameters.
  2. Click Next until you see the MLPP Precedence Call area.
  3. Use the MLPP Precedence Call area to assign attendant queue priorities for precedence calls and nonprecedence calls.

    This process determines how the system queues calls to the attendant console. Depending on the priority that you want for processing calls, you can change the system defaults. The defaults are:

    • Flash Override: 2

    • Flash: 3

    • Immediate: 4

    • Priority: 5

    Important:

    By default, emergency access calls receive a higher priority processing than MLPP Precedence Calls. You can change the order of priority, but be careful when designating emergency calls to an equal or lower priority. Call types with equal priority enter the queue on a first-in, first-out basis.

    Routine precedence calls are treated as normal calls and use the same queue priorities as nonemergency and nonMLPP calls.

  4. Press Enter to save your changes.