Use the Station Hunting feature to find an extension that is available to answer a call when the called extension is busy. The system checks for an idle extension in the station-hunting chain of the called extension before the system routes the call to the coverage path of the called extension.
The Station Hunting feature supports the following capabilities:
Station Hunting Before Coverage
If the system finds an idle extension in the station-hunting chain of the called extension, the system leaves the call at the idle extension.
Station Hunting After Coverage
If the system does not find an idle extension in the station-hunting chain of the called extension, the system routes the call to the coverage path of the last extension in the station-hunting chain.
