Allowing users to answer whisper pages quickly

Last Updated : Oct 30, 2012 |

About this task

To give users a feature button for answering a whisper page, use the Station screen and administer an Answerback button on users’ telephones.

Note:

You cannot administer an Answerback button on an attendant console. Attendants can make whisper pages but cannot receive them.

Normally, before a paged user can answer a whisper page, he or she must complete the active call or put it on hold. However, you can give users the ability to put an active call on hold and speak directly to the person making a whisper page simply by pushing a feature button. Once the Answerback button is pressed, the user can treat both the paging call and the original call as separate calls and all call-related features (conference, transfer, and so on) operate normally.