Answer Detection

The Answer Detection feature shares call-classifier resources with the Coverage of Calls Redirected Off-Net (CCRON) capability.

Attendant Override of Diversion

If an attendant uses the Call Forwarding Override to call a user who has the Call Forwarding feature active, the system sends the call to the user telephone. The system does not forward the call to the forwarded-to destination.

Automatic Callback and Ringback Queuing

A user cannot activate Automatic Callback if the Call Forwarding feature is active at the called extension. If the user activates Automatic Callback before the Call Forwarding feature is active at the called extension, the system redirects the callback call attempt to the forwarded destination.

Bridging

The system does not terminate calls to a bridged call appearance when the Call Forward Busy/Don’t Answer capability is active at the user extension.

Users cannot bridge onto an off-network call during the time the system is classifying the call.

Call Coverage

If the principal’s (forwarding extension) redirection criteria are met at the designated (forwarded-to) destination, the forwarded call redirects to the principal’s coverage path; the designated destination gets a temporary bridged appearance (except when it is off net), which remains active after the call is answered so that the designated extension can bridge onto the call if required. The temporary bridge appearance remains until the caller hangs up.

If coverage after forwarding is disabled for calls redirected to QSIG networks, the QSIG redirection takes precedence over the CCRON capability. However, if coverage after forwarding is enabled, CCRON takes precedence, enabling the call to be tracked back to the network to follow the coverage path.

When the Cover All Calls capability is active, and either the Call Forwarding All Calls capability or the Call Forwarding Off-Net capability is active, the system:

• Forwards incoming priority call

• Redirects all nonpriority calls according to the user coverage path

• Does not redirect non-priority calls off of the network

Call Detail Recording (CDR)

When the system forwards a call off the network:

• The CDR records the forwarded-from number.

• The system generates a CDR record only after the call is answered at the off-network destination.

  If the forced entry of account codes is required, the system does not forward calls to an off-network destination.

Call Park

When a user activates Call Forwarding, and then activates Call Park, the system parks the call at the user extension. The system does not forward the call.

When the system forwards a call, and the forwarded-to extension user parks the call, the system usually parks the call at the forwarded-to extension. The system does not usually park the call at the called extension.

Call Pickup/Directed Call Pickup

If you enable a Temporary Bridged Appearance for the Call Pickup capability, the system maintains a temporary bridged appearance when the forwarded-from user and the forwarded-to user are members of the same call pickup group.

Call Prompting

The Call Prompting feature shares call-classifier resources with the Coverage of Calls Redirected Off-Net capability.

Call Visor Adjunct Switch Application Interface (ASAI)

The Call Visor ASAI feature shares call-classifier resources with the Coverage of Calls Redirected Off-Net (CCRON) capability.

Conference

Users cannot use the Conference feature to add another user to an off-network call while the system classifies the call.

The system does not classify a call when the system routes a call to an off-network destination if any of the conference participants is on hold while the conference is initiated. The system does not classify the call even if the Coverage of Calls Redirected Off Net capability is active.

Expert Agent Selection (EAS)

Agents who are logged in at an extension, and who have EAS enabled, cannot activate or deactivate Call Forwarding. If the agent logs out of the extension, the agent can activate or deactivate Call Forwarding for the extension. If the agent logs out of the extension and the agent activates Call Forwarding for the extension, the system forwards calls that are made to the extension.

Hold

The system does not classify a call when the system routes a forwarded call to an off-network destination if any party on the call is on hold. The system does not classify the call even if the Coverage of Calls Redirected Off Net capability is active.

Intercom-Automatic

When a user presses an Intercom-Automatic button, and Call Forwarding is active at the user extension that is associated with that button, the system forwards the Intercom-Automatic feature along with the call. However, if the system forwards the call to an off-network destination, the system does not also forward the Intercom-Automatic feature.

Interflow

The system uses the Call Forwarding All Calls capability and the Interflow feature to redirect Automatic Call Distribution (ACD) calls to an ACD split on another system.

Intraflow

The system uses the Call Forwarding feature to route ACD calls from a split to another destination on the same switch.

Leave Word Calling (LWC)

LWC cannot be activated toward a telephone that has Call Forwarding activated. If LWC was activated before the user of the called phone activated Call Forwarding, the callback call attempt is redirected to the forwarded-to party.

Multifrequency Compelled (MFC) Signaling

MFC Signaling shares call classification resources with the Coverage of Calls Redirected Off-Net capability.

Personal Central Office Line (PCOL)

The system does not forward PCOL calls.

QSIG

If a call is forwarded over an ISDN-PRI trunk that is administered with supplementary service protocol b (QSIG), then additional call information might be displayed.

Send All Calls

If both Send All Calls and Call Forwarding All Calls are active at an extension, the system:

• Redirects calls to coverage immediately, if the system can do so

• Forwards other calls, such as Priority Calls

  If a user has both Send All Calls and Call Forwarding All Calls activate, calls to that extension that can immediately be redirected to coverage are redirected. However, other calls, such as Priority Calls, are forwarded to the designated extension.

  Activation of Send All Calls at the forwarded-to extension does not affect calls that are forwarded to that extension.

Temporary Bridged Appearance

The system maintains a temporary bridged appearance for calls that are ringing on the network. If the caller hangs up, or someone answers the call, the system drops the temporary bridged appearance.

The system does not maintain a temporary bridged appearance when the system forwards calls to an off-network destination.

Traffic Reports Removed

Use the list measurement tone-receiver traffic report to obtain information on port usage for the Traffic Reports Removed feature.

Transfer

Users cannot transfer a call that the system routes to an off-network destination while the system classifies the call.