Preparing to administer Attendant Vectoring

Last Updated : Nov 10, 2020 |

Procedure

  1. Set up the attendant console.

    For information on how to set up an attendant console, see Administering Avaya Aura® Communication Manager.

  2. On the Optional Features screen, verify that the Attendant Vectoring field is set to y.
    1. To view the Optional Features screen, type display system-parameters customer-options. Press Enter.
    2. Click Next until you see the Attendant Vectoring field. Ensure that the Attendant Vectoring field is set to y.
      Note:

      You cannot use Attendant Vectoring with the Centralized Attendant Service (CAS) feature. Therefore, the Attendant Vectoring field cannot be set to y if either the CAS Branch field or the CAS Main field on the Optional Features screen is set to y.

      Your license file sets the values in these fields. You cannot manually change these values. If you have any questions related to Communication Manager licensing, go to the Avaya Support website at http://support.avaya.com and download the related documentation and knowledge articles.

  3. On the Call Vector screen, verify that the Attendant Vectoring field is set to y.
    1. To view the Call Vector screen, type change vector n, where n is the number of a vector. Press Enter.
    2. The Call Vector screen, displays the Attendant Vectoring field only if on the Optional Features screen, you set the Attendant Vectoring field to y.
      Note:

      You cannot use the same vector for both Attendant Vectoring and the Meet-me Conference features. Therefore, the Attendant Vectoring field and the Meet-me Conference field cannot both be set to y at the same time.