With Extended Call Pickup, you can define one or more extended pickup groups. An extended pickup group is the way to connect individual pickup groups together.

There are two types of extended pickup groups: simple and flexible. You administer the type of extended pickup groups on a system-wide basis. You cannot have both simple and flexible extended pickup groups on your system at the same time.

Based on the type of extended pickup group that you administer, members in one pickup group can answer calls to another pickup group.