This example shows a vector with which TTY callers can access a TTY agent. It begins with a step that plays a TTY announcement combined with a voice announcement. The announcement tells the TTY caller to dial a digit that will direct them to a TTY support person. The vector then processes the digit entered to connect the TTY caller to the TTY split (or hunt group).
In this example, split 47 (hunt group 47) has already been established and consists of TTY-enabled agents.
If a TTY caller calls the number that connects to vector 33, the following actions occur:
After a short burst of ringing, a quick burst of TTY tones is sent to the caller to tell the caller to hold, HD. Then a voice announcement is played for callers using a normal telephone connection. The announcement tells them to stay on the line. Finally, another burst of TTY tones is sent to the TTY caller which displays on the caller’s TTY device as, Dial 1.
The TTY caller does not hear the voice announcement, but because the step collects digits, the caller can dial 1 from a touchtone telephone.
Note:
For voice callers, the burst of TTY tones lasts about one second and sounds like a bird chirping.
In vector step 3, since the TTY caller entered 1 in vector step 2, the TTY caller is sent to vector step 8. At this point, the caller is put in queue for a TTY-enabled agent in split 47.
Note:
The voice caller is sent to vector step 3 also, but a voice caller does not go to vector step 8 because the caller did not enter 1 at vector step 2. Instead, voice callers continue on to vector step 4, where they connect to split 48.
While the TTY caller waits in queue, the caller hears silence from vector step 9, and then the announcement in vector step 10, and is then looped back to wait with silence by vector step 11.
