Setting up emergency extension forwarding

Last Updated : Oct 30, 2012 |

About this task

If an emergency call gets disconnected, the public safety person immediately attempts to call the caller back. If the ELIN that the PSAP receives is not equivalent to the extension of the caller, the return call might ring at a different telephone. To solve this problem, you can automatically forward all incoming trunk calls, for an administered period of time, to the telephone that placed the emergency call.

Note:

You must administer time limits on the system first. If time limits are not administered, the system will not forward all incoming trunk calls because the system cannot determine what incoming trunk call is from the PSAP.

Procedure

  1. Type change system-parameters features. Press Enter.
  2. On the Feature-Related System Parameters screen, click Next until you see the Emergency Extension Forwarding (min) field.
  3. In the Emergency Extension Forwarding (min) field, type the number of minutes for which you want the system to forward all incoming trunk calls to the emergency extension.

    The timer starts once an emergency call gets disconnected. This timer applies only if the Emergency Location Extension is an extension on the same system as the extension from which 911 was dialed. Customers with several systems in a location must assign multiple Emergency Location Extensions.

  4. Press Enter to save your changes.