With Tenant Partitioning, you can administer personalized attendant services for each tenant.
The system provides one principal attendant, and either one night attendant or one day and night attendant, for each attendant group. You assign each tenant an attendant group for service. Each attendant group has a separate queue. Queue warning lamps remain dark when Tenant Partitioning is active. However, when someone presses a queue-status button, the system displays the status of the attendant-group queue. The total number of calls queued for all tenants cannot exceed the system limit.
Attendant groups can serve more than one tenant, if the two tenants have permission to access each others facilities. For example, can use the facilities of one tenant to extend a call to another tenant, if the tenant has permission to access the facilities of the other tenant.
Each tenant can have a designated night-service station. When a night attendant is unavailable, the system directs calls to an attendant group that is in night service, to the night-service station of the appropriate tenant. When someone places an attendant group into night service, all trunk groups and hunt groups that belong to tenants that the attendant group serves, go into night service. In this case, the system routes incoming calls to the night-service destination of the appropriate tenant. Each tenant can have exclusive access to the following entities:
An attendant can specify that access to a trunk group is under attendant control, if the trunk group is assigned to a tenant served by that attendant group. The system directs any valid user attempt to access the trunk group to the attendant group that serves the tenant.
