The Log Forwarded Calls operation creates missed call log entry for calls that are redirected by a forwarding feature.
Missed call log entry for a redirected call shows the forwarding icon instead of the missed call icon in the display. So the user knows that the missed call is redirected and might have been answered already by another user.
The Log Forwarded Calls option applies to the following redirecting features:
Call-Forward
Enhanced Call Forward
Coverage
Goto-Cover
Send-all-calls
Note:
The Log Forwarded Calls feature is available with Communication Manager Release 5.2 or later, firmware version 3.0 and higher. It is available for 96xx and 96x1 H.323 IP series telephone only.
Administration of the Log Forwarded Calls option is only possible through the LOGUNSEEN parameter in the phone firmware settings file. With the setting of this parameter the logging of forwarded calls can be switched on and off.
Users wanting to have all calls logged and those not wanting to have the forwarded calls logged, the settings file of the firmware provides a new parameter for Log Forwarded Calls. The default setting is No Logging Of Forwarded Calls, because this is close to the current call log handling. The setting for logging of forwarded calls is only handled in the telephone and not in Communication Manager switching software.
The table shows the logging of forwarded calls with the log forwarded calls active or inactive settings parameter on the telephone. The busy/do not answer details are listed separately, even though this is one feature.
Table 1: Logging of forwarded calls
Feature |
Call Forward Log |
Call Log on forwarding user log fwd calls not active |
Call Log on forwarding user log fwd calls active |
Call-forward all |
Yes |
No |
Missed |
Enh-cfwd all |
Yes |
No |
Missed |
Send-all-calls |
Yes |
No |
Missed |
Goto-cover |
Yes |
No |
Missed |
Coverage all |
No |
No |
No |
Call-forward busy |
Yes |
No |
Missed |
Enh-cfwd busy |
Yes |
No |
Missed |
Coverage busy |
No |
No |
Missed |
Coverage DND |
Yes |
No |
Missed |
Call-forward no-ans |
Yes |
No |
Missed |
Enh-cfwd no-ans |
Yes |
No |
Missed |
Coverage no-ans |
No |
No |
Missed |
Coverage active |
No |
No |
Missed |
Important:
Users cannot activate or deactivate the Coverage All feature. It is set and activated only by an administrator and will never create call log entries. So calls that are going to coverage all are not handled as forwarded calls in the call log.
When the Call Forward All feature is enabled on the called party station and the called party station misses a call, the called party station does not update the call log of the calling party with the missed call information. The call log scenario is only applicable for SIP endpoints.
For example, the calling party Station is A, the called party Station is B, and Station B has the Call Forward All feature button enabled for Station C. If Station A calls Station B, then the call is forwarded to Station C, and Station B does not update the call log with the missed call information.
