When an attendant cannot immediately answer calls, the system can place incoming calls into categories, or into a call type within a category.

With Attendant Priority Queue, attendants can answer calls by call category, such as trunk type. Attendant Priority Queue places incoming calls in a queue:

• According to the priority levels that you assign for each type of call

• In order of time stamp within each level

The calling party hears ringback until an attendant answers the call.

Attendant Priority Queue supports the following capabilities:

• Priority by Call Category

• Priority by Call Type