Activating MCT with a FAC when you are active on a call

Last Updated : Oct 30, 2012 |

Procedure

  1. Place the call on hold, transfer, or conference.
  2. Get a second call appearance.
  3. Dial the FAC to activate MCT.
  4. When you hear the dial tone, perform one of the following actions:

    • Dial your extension.

    • Press the pound key (#).

      If you press the pound key#, the system traces the call at your extension.

  5. Wait 10 seconds to hear the confirmation tone that the system generates.