Considerations for Attendant Backup

Last Updated : Dec 08, 2023 |

This section provides information about how the Attendant Backup feature behaves in certain circumstances. Use this information to ensure that you receive the maximum benefits of Attendant Backup under all conditions. The following considerations apply to Attendant Backup:

  • Backup telephone users must meet the following criteria to answer alerting calls in the attendant queue:

    • Have a multiappearance telephone

    • Have an atd-qcalls feature button assigned to the telephone

    • Be assigned a Class of Service (COS) that has the Client Room COS field set to n. Classes of Service are defined on the Class of Service screen.

      If the Client Room COS field is set to y, the user receives intercept treatment when the user tries to use the Attendant Backup feature.

  • When the attendant console is in day mode and the Attendant Backup feature is disabled, backup telephone users do not hear the audible alert signal. Backup telephone users also cannot dial the Feature Access Code (FAC) for Trunk Answer Any Station (TAAS) to answer attendant calls.