Call Pickup Alerting Group

If a member of a call pickup group receives a call when the extension is logged out, the member does not receive any incoming call alert. If the call is missed, other members of the group do not receive any missed call notification. If you enable the History flag for the extension, the missed calls get logged in the call history of the extension. When the user logs back in to the extension, the telephone displays a missed call on the top line and the History LED is lit.

The member can add the contact from the missed call history to the contacts list. The member can also track the presence state of the contact from the missed call history screen. For example, if the telephone of the contact whose call is missed is locked, the presence state of that contact appears as Away on the History screen of the member who missed the call.

Autocall back feature

If the autocall back feature is active on the extension of the caller, the caller receives a call back from Communication Manager as soon as the called party becomes available. If the caller is logged out, the caller receives a busy tone.

After the caller logs back in to the extension, the telephone displays a missed call on the top line and the History LED is lit.

Clearing All History Log

Users can clear the missed call logs from the History screen.

Send All Calls

If a user activates the Send All Call (SAC) feature and sets the coverage path to voicemail, the telephone records the missed calls in the call history. When the user logs back in, the user sees the missed call notification on the History screen.

If SAC is active on the station, do not select the Cover All Calls (CAC) redirection criteria. Both the redirection features redirect incoming calls to the coverage path. However, redirection in SAC takes place by a button push or by dialing a FAC. If you enable SAC with the Cover All Calls criterion, the station stores duplicate entries in the call history log.

Changing language

A user can change the language of the call log history by changing the language of the phone.

Call park and unpark

A call that is put on hold on one extension and retrieved from another gets recorded in the call history log of the phone from where the call is retrieved.

EC500

Endpoints with EC500 support the offline call journaling feature. For example, if A activates EC500 on the phone and logs out of the extension, any missed call gets recorded in the call history log of the phone of A.

Bridged Call Appearance

If a phone has a bridged call appearance of another phone, any call missed by the primary number, whose extension is bridged on to, is recorded in the call history log of the phone that has the bridged call appearance.

For example, A has the bridged call appearance of B. When A logs out of the extension and B misses a call, A can view the missed call in the call history log after A logs in to the extension.

CPN blocking

The CPN blocking feature is supported with the offline call log feature. If a user activates the CPN blocking feature on the extension, missed calls are recorded in the call history log. When the user logs back in to the extension, the user sees two missed call notifications and the lit History LED. The call history log shows the contact name of the missed entry as anonymous.

Call Forward feature

If the call forwarding feature is active on an extension, any incoming call that is missed gets recorded in the call history log of the extension. The caller receives an error tone if the extension is logged out. After the user logs back in, the user sees the missed call notification and the lit History LED.

Multi-device access

If members of a multidevice access group are in the logged-out state, incoming missed calls are stored in the missed call history log of the devices. The caller receives an error tone because all the devices are logged out.

Shared control mode

If a deskphone is in the shared control mode, a missed call is logged in the call history log of the phone. For example, a user might have a deskphone and Avaya one-X® Communicator in the shared control mode. In this case, if both the devices are logged out, the missed calls are recorded in the call history of the devices.

Session Border Controller

A configuration consisting of Session Border Controller (SBC) also supports the Offline call journaling feature. For example, if a user outside an enterprise network receives calls from an enterprise network while the user is logged out, the telephone of the user stores the missed calls.

After the user logs in to the telephone, the user finds the missed call entries on the top line of the phone.

Failover and failback to primary Session Manager

If the primary controller fails, the phones registered to the primary controller move to the secondary controller. If a logged-out extension receives a call during this period, the call is not recorded in the call history log of the logged out extension. However, when the primary controller becomes active and the phones re-register to the server, the missed calls get recorded in the call history log of the logged out extension.

Failover to Branch Session Manager and failback to primary Session Manager

If the primary controller fails, the phones registered to the primary controller move to the secondary controller. If a logged-out extension receives a call during this period, the call is not recorded in the call history log of the logged-out extension. However, when the primary controller becomes active and the phones re-register to the server, the missed calls get recorded in the call history log of the logged-out extension.

Failover to Branch Session Manager and failback to IP Office

If the primary controller fails, the phones registered to the primary controller move to the secondary controller. If a logged-out extension receives a call during this period, the calls are not recorded in the call history log of the logged-out extension. However, when the primary controller becomes active and the phones re-register to the server, missed calls get recorded in the call history log of the logged-out extension.