This section provides information about how the Alerting Tone for Outgoing Trunk Calls feature interacts with other features in your system. Use this information to ensure that you receive the maximum benefits of the Alerting Tone for Outgoing Trunk Calls feature.
Authorization Codes
For outgoing trunk calls requiring Authorization Codes, the outgoing trunk alerting timer is set based on the COR of the Authorization Code.
Automatic Route Selection
The outgoing trunk alerting timer does not apply to outgoing trunk calls that are emergency or service calls. Specifically, the outgoing trunk alerting timer does not apply to the following ARS call types: alrt, emer, nsvc, op, svcl, svfl, svct or svft.
Bridged Appearances
If a station is on a bridged appearance when making an outgoing trunk call, the outgoing trunk alerting timer is set based on the COR assigned to the primary extension of the bridged appearance, unless you administer the system to use the trunk COR.
Conference
When an outgoing trunk is added to a conference call, the outgoing trunk alerting timer is set based on the COR of the controlling party, unless you administer the system to use the trunk COR. The outgoing trunk alerting timer remains active for the trunk even if the controlling party drops out of the call.
Disability Access
To accommodate individuals with accessibility issues, set the outgoing trunk alerting timer to a large value to provide users with adequate response time.
Emergency Calling
The outgoing trunk alerting timer does not apply to emergency calls.
Expert Agent Selection
If an outgoing trunk call is made from an agent, the outgoing trunk alerting timer is set based on the COR of the agent, not the COR of the station, unless you administer the system to use the trunk COR.
Off-net Call Coverage or Call Forwarding
If a station-to-station call is redirected to a destination on the public network through Off-net Call Coverage or Call Forwarding, the outgoing trunk call is subject to the outgoing trunk alerting timer. The outgoing trunk alerting timer is set based on the COR of the calling party, unless you administer the system to use the trunk COR.
Personal Station Access
If the COR for Personal Station Access (PSA) Dissociated Sets is assigned and an outgoing trunk call is made from a dissociated phone, the outgoing trunk alerting timer is set based on the PSA COR.
Remote Access
If a call originating from a remote access extension accesses an outgoing public network trunk, the outgoing trunk alerting timer is set based on the barrier code COR or authorization code COR, depending upon administration of the Remote Access.
Station Lock
If a locked station makes an outgoing trunk call, the outgoing trunk alerting timer is set based on the Station Lock COR.
System Time
If the System Time changes while the timer is running, the outgoing trunk alerting timer is not cancelled or changed.
Tone for Internal Users Only
The outgoing trunk alerting timer (minutes) is not applicable when Internal Users Only field is enabled.
If a tone is being applied to a call, the tone must be disconnected to apply the alerting tone. The tone is reapplied to the call after the alerting tone is played.
Transfer
When a call is transferred to an outgoing trunk, the outgoing trunk alerting timer is set based on the COR of the party initiating the transfer, unless you administer the system to use the trunk COR.
If a station transfers an outgoing trunk call to another station, the outgoing trunk alerting timer will not be reset after the transfer. The timer from the start of the original call remains active for the trunk.
Trunk Access Codes
The outgoing trunk alerting timer applies to outgoing trunks accessed through a trunk access code.
