Use the Music-on-Hold feature to automatically provide music, silence, or tone to a caller. The table shows the audio options that you can provide to a user.
Table 1: Music, silence, and tone options
Caller status |
Music |
Silence |
Tone |
On hold |
Yes |
No |
Yes |
On a trunk call that is being transferred |
Yes |
Yes |
No |
Parked |
Yes |
No |
Yes |
Waits in a queue |
Yes |
No |
Yes |
Note:
If you use equipment that rebroadcasts music or other copyrighted materials, you might be required to obtain a copyright license from, or pay fees to, a third party such as the American Society of Composers, Artists, and Producers (ASCAP), or Broadcast Music Incorporated (BMI).
