This section provides information about how the Attendant Direct Extension Selection (DXS) feature interacts with other features on the system. Use this information to ensure that you receive the maximum benefits of Attendant Direct Extension Selection (DXS) in any feature configuration.
Attendant Display
When the attendant uses the Attendant Direct Extension Selection with Busy Lamp Field, the alphanumeric display identifies the call through the Attendant Display.
Call Coverage
If Send All Calls is activated, or if the Call Coverage redirection criteria are met, the system redirects an extended call to the coverage path.
Centralized Attendant Service (CAS)
When the attendant uses a DXS button to make a CAS call, the attendant hears ringback tone after a few seconds.
