This section provides information about how the Administration Without Hardware (AWOH) feature interacts with other features on the system. Use this information to ensure that you receive the maximum benefits of AWOH in any feature configuration.

• Association and disassociation interactions

  • Attendant

    An attendant cannot disassociate the attendant telephone if the attendant has a call in a queue, a call on hold, or a call that is active. An attendant cannot dissociate the attendant telephone under those conditions, even if the attendant is in Position Available mode.

  • Attendant Night Service

    A night service telephone cannot be removed while the telephone is in night service. See the Night Service feature for more information.

  • Attendant Release Loop Operation

    The system reclassifies calls as attendant group calls if the attendant holds the calls with the release loop operation, and if the attendant disassociates the attendant telephone before the attendant timed-reminder interval expires.

  • Automatic Callback

    If a telephone becomes disassociated while another telephone has automatic callback active for the disassociated telephone, the automatic callback light turns off. The callback sequence does not occur for the telephone that has automatic callback active.

  • Bridged Call Appearance

    If a telephone has a bridged call appearance of an off-hook telephone, the first telephone can disassociate at any time, and not disrupt a call that is in progress on the bridge.

    If a telephone with a bridged call appearance associates itself while the extension for the bridged appearance is on a call, the associated telephone can join the call.

    You cannot disassociate a telephone from a bridged call appearance. You must disassociate a telephone from the port on which the telephone resides.

  • Call Coverage

    If an AWOH telephone disassociates while Send All Calls or Go to Coverage is active, both features remain active.

  • Call Coverage Answer Group

    If a technician or an administrator associates a telephone, the telephone cannot join calls that are in progress at the call-coverage answer group. The telephone can join subsequent calls.

  • Call Forward

    A telephone can disassociate while Call Forwarding is active.

    If a Call Forwarding destination disassociates, Call Forwarding to that extension remains active.

  • Call Park

    If a line appearance is available, a user can disassociate while a call to that telephone is parked. The user can then retrieve the call from another telephone.

  • Call Pickup

    If a line appearance is available, a member of a Call Pickup group can disassociate a telephone at any time.

    If a call is in progress to any extension in a pickup group, any member of the group can disassociate or associate a telephone. The pickup group member who dissociates or associates a telephone does not join the group for the call in progress. The member can participate in subsequent calls.

  • Customer-premises equipment (CPE) Alarm

    If a telephone that is administered with a CPE alarm becomes associated with a port while an alarm is active, the telephone receives the alarm when the telephone is associated.

  • Hunt Group with Uniform Call Distribution (UCD) and Direct Department Calling (DDC)

    If a technician or an administrator associates a telephone, the telephone cannot join calls that are in progress at the hunt group. The telephone can join subsequent calls.

  • Hold

    A telephone user can place a call on hold. The user can then disassociate the telephone, associate the telephone, and retrieve the call that the user placed on hold.

  • Intercom Group - Auto/Dial

    See the Data Call Setup feature for more information.

  • Message Light

    You do not need to delete messages before you dissociate a telephone. If a telephone receives messages while the telephone is disassociated, the system updates the message light when someone associates the telephone.

  • Send All Calls

    Send All Calls remains active when a telephone is disassociated.

  • Station-to-Station Call

    You cannot disassociate a telephone while someone is active on a call at the telephone.

  • Terminating Extension Group (TEG)

    If a technician or an administrator associates a telephone, the telephone cannot join calls that are in progress at the TEG. The telephone can join subsequent calls.

  • Transfer

    After user A successfully uses the Transfer feature to connect a caller with user B, user A can dissociate the telephone, the system processes the call between the caller and the transferred-to user as a station-to-station call.

  • Trunk Group Night Service

    You disassociate a night service destination that is a telephone the same way that you disassociate a telephone that is not a night service destination. See the Data Call Setup feature for more information.

    You disassociate a night service destination that is an attendant the same way that you disassociate an attendant that is not a night service destination. See the Attendant feature for more information.

• Attendant interactions

  • Attendant Group

    If all attendants of a group use AWOH consoles, internal callers receive ringback tone indefinitely. Attendant AWOH consoles operate the same way as AWOH telephones in group interactions.

  • Attendant Override

    When an attendant activates Attendant Override, the attendant hears a busy signal for calls to AWOH extensions, and the attendant bypasses Call Coverage for the extensions.

  • Attendant Return Call

    If the attendant extends a call to a telephone, and then the attendant dissociates the attendant telephone before the system returns the call to the attendant, the system reclassifies the call. The system reclassifies the call as an attendant group call, and routes the call to an attendant group.

  • Emergency Access to Attendant

    A caller receives a busy signal if:

    • The Emergency Access feature to the attendant is active.

    • All attendants use AWOH consoles.

    • No backup extension is administered.

    • The backup extension is also an AWOH extension.

  • Interposition Calling, Attendant to Attendant

    A caller receives the intercept tone for a call to an attendant who has an AWOH console.

  • Night Station Service

    A caller receives a busy signal if the attendant activates Night Station Service, and the night service endpoint in an AWOH extension.

  • Serial Calling

    With a serial call, the attendant is not in a busy state after the attendant releases a call. Because the attendant is not in a busy state, the attendant can disassociate the attendant telephone.

    If the attendant extends a call to a telephone, and then the attendant dissociates before the system returns the call to the attendant, the system reclassifies the call. The system reclassifies the call as an attendant group call, and routes the call to an attendant group.

    When an attendant attempts to extend a call to an AWOH extension, the attendant hears a busy signal.

• Data Modules

  Users can use the following methods to associate and disassociate data modules:

  • Data-terminal dialing

  • Telephone dialing

  • Other devices

    The devices include the use of a default set type to associate, and then remove the default set type, and replace the default set type with the proper data endpoint.

    Because digital-terminal data modules (DTDMs) reside on some telephone types, the port is automatically inherited from the host telephone. The DTDM receives a port identification when the telephone associates or disassociates.

  • Administered Connections

    If you administer a connection without hardware translation, the system attempts to establish a connection only when both endpoints are associated with hardware translation.

    You disassociate an administered connection when you type x in the Port field on the Data Module screen. A technician uses Terminal Translation Initialization (TTI) to disassociate an administered connection.

  • Hunt Group - Uniform Call Distribution (UCD) and Direct Departmental Calling (DDC)

    See the Call Coverage feature for more information.

  • Terminal-to-Data Module Call

    See the Data Call Setup feature for more information.

  • Transfer

    See the Transfer feature for more information.

• Data-terminal interactions

  • Administered Connections

    An administered connection endpoint can be an AWOH extension.

  • Data Call Setup

    • Data Terminal Dialing

      A keyboard-dialed call that terminates to a data endpoint that is an AWOH telephone, causes a BUSY message on the screen. A busy signal indicates that the terminal is in use, out of service, or AWOH.

    • Telephone Dialing

      See the Data Call Setup feature for more information.

  • Hunt-Group (UCD and DDC)

    See the Call Coverage feature for more information.

  • Incoming Destination

    If the incoming destination is an AWOH extension, the caller hears ringback tone from the central office (CO). The system routes incoming calls based on features that are active for the extension. These features include, for example, Call Forwarding and Call Coverage.

  • Terminal-to-Data Module Call

    If a data endpoint is an AWOH telephone, the caller either sees a BUSY message on the screen or hears a busy signal, depending on the originating hardware. See the Data Call Setup feature for more information.

• Telephone interactions

  • Abbreviated Dialing

    AWOH does not change any aspect of the Abbreviated Dialing feature.

    A telephone that has Abbreviated Dialing active, and then becomes disassociated, retains the abbreviated dialing list entries.

  • Automatic Call Distribution

    A user cannot log an AWOH telephone into an Automatic Call Distribution (ACD) split. The user can log on directly or use a Bridged Call Appearance.

  • Automatic Callback

    A user cannot activate the Automatic Callback feature for a call to an AWOH extension. If a user attempts to use the Automatic Callback feature for a call to an AWOH extension, the system sends the reorder tone to the user.

  • Bridged Call Appearance

    A user can use a bridged call appearance of an AWOH extension to place a call.

    A user can use a bridged call appearance of an AWOH extension to answer a call to the AWOH telephone.

    An AWOH extension can contain a bridged call appearance, but a user cannot use the bridged call appearance on the AWOH telephone to place a call.

  • Busy Verification of Terminals and Trunks

    When you use busy verification of terminals and trunks on an AWOH extension, you see the telephone as an out-of-service telephone.

  • Call Coverage

    AWOH telephones interact with Call Coverage as if all call appearances are busy.

    Call Coverage can be active at a disassociated telephone.

  • Call Forward

    Call Forwarding can be active at an AWOH telephone, while the telephone is in a disassociated state. When the extension is associated, Call Forwarding is active.

  • Call Park

    A call to an AWOH extension can be parked only if the primary extension has a bridged call appearance on a non-AWOH telephone. A call that is parked from a bridged call appearance is parked on the primary extension.

  • Call Waiting Termination

    Call Waiting Termination can be administered on a single-line AWOH extension, but the caller receives a busy signal if the extension is disassociated.

  • Customer-Provided Equipment (CPE) Alarm

    If a CPE alarm is active for an AWOH extension, no equipment is available to ring or light.

  • Data Buttons

    Data buttons are not lit for AWOH data modules.

  • Display

    The AWOH feature does not change the display for calls that originate or terminate from a bridged call appearance for an AWOH extension.

  • Facility Busy Indication

    A telephone can have a busy indicator light for an AWOH extension, but the light is not lit. The light is not lit because Facility Busy Indication indicates whether an extension is off-hook or on-hook, even if you assign bridged appearances. An AWOH extension is always on-hook.

    You can administer a busy indicator light on AWOH extensions. When an administrator or a technician assigns a port to the extension, the busy indicator light functions as usual.

  • Incoming Destination

    If the incoming destination is an AWOH extension, the caller hears ringback tone from the central office (CO). The system routes incoming calls based on features that are active for the extension, such as Call Forward and Call Coverage.

  • ISDN-BRI voice terminals

    If TTI is enabled, you cannot use the SAT to enter x in the Port field of a BRI telephone Station record that is already connected to the switch. Instead, you must dial the TTI disassociate code from the telephone. For more information, see the Terminal Translations Initialization (TTI) feature.

  • Leave Word Calling

    You can leave a leave-word-calling message at an AWOH extension.

  • Manual Message Waiting

    When a user activates Manual Message Waiting toward an AWOH extension, no telephone exists on which to light the message waiting lamp. However, once the AWOH extension is associated with a port or telephone, the message waiting lamp lights.

  • Manual Signaling

    Manual Signaling to an AWOH extension has no effect on system operation, because no terminal exists to signal.

    The system does not send a message to the originator of the call to inform the caller that the extension is an AWOH extension, and therefore cannot receive the signal.

  • Personal Central Office Line (PCOL)

    You can administer AWOH extensions with PCOL. If a call terminates at an AWOH extension that does not have Call Coverage active, the caller receives ringback tone. The ringback tone indicates that the call is unanswered. If the AWOH extension has Call Coverage active, the system routes the call to coverage.

  • Priority Calling

    A user who sends a priority call to an AWOH extension hears a busy signal.

  • Send All Calls

    Send All Calls remains active on AWOH extensions.

  • Station Hunting

    You can assign an AWOH extension to a telephone hunting chain.

  • Station-to-Station Call

    The system processes a call to an AWOH extension in the same way that the system processes a call to a telephone for which all call appearances are busy.

  • Transfer

    The system processes a transfer to an AWOH telephone in the same way that the system processes a call to a telephone that is busy.