The user does not have the audix-rec button on the telephone.

The audix-rec button is not assigned to the telephone of the user.

Use the change station n command, where n is the extension of the telephone, to add the audix-rec button.

The telephone of the user does not support buttons that can be administered.

This user cannot access the AUDIX One-Step Recording feature.

The user hears a beep every few seconds during recording.

The alerting tone interval is set too low.

Set the alerting tone interval to a number that is between 15 and 60.

Nothing happens when the user presses the audix-rec button. The button light flutters.

The user was not on an active call.

Inform the user that the audix-rec button only works if the user is on an active call.

The connection to Avaya Aura® Messaging and Avaya Messaging are not operating.

Ensure that Avaya Aura® Messaging and Avaya Messaging are operating correctly. Else, the user must wait for the system to reestablish the connection.

The LAN connection between the Avaya Aura® Messaging and Avaya Messaging server and the Communication Manager server is not operating.

Ensure that Avaya Aura® Messaging and Avaya Messaging are operating correctly. Else, the user must wait for the system to reestablish the connection.

All the Avaya Aura® Messaging and Avaya Messaging ports are busy.

The user must wait for an Avaya Aura® Messaging and Avaya Messaging port to be released.

Another person on the call is already using the AUDIX One-Step Recording feature to record the conversation.

The user cannot record the conversation if someone else on the call is already using this feature.

The user attempted to start the AUDIX One-Step Recording feature from a bridged call appearance.

The user cannot record the conversation from a bridged call appearance.

Remote Avaya Aura® Messaging and Avaya Messaging are configured for Communication Manager Release 1.3.

• Move the voice mail service of the user to a local Avaya Aura® Messaging and Avaya Messaging, or

• Upgrade the user to Communication Manager Release 2.0 or later.

The user does not hear a beep during recording.

The ready indication tone is set to play to only the initiator, or to no one.

Set the ready indication tone to all.

The alerting tone interval is set to zero.

Set the alerting tone interval to a number between 15 and 60.

The zip tone is set to silence instead of to a frequency and duration.

Reset the characteristics of the zip tone.

After the green LED is steady and the recording starts, the user hears an Avaya Aura® Messaging and Avaya Messaging announcement.

If configured with Avaya Aura® Messaging and Avaya Messaging, ARIA TUI might be turned on. The Recording Delay Timer is not set high enough.

Set the Recording Delay Timer to a higher number.