Audible Ringing and Call States for Team Button

Last Updated : Oct 30, 2012 |

A monitored station can have two call states and two ringing states. The call states and ringing states are displayed separately on the monitoring station:

The call states are:

  • IDLE – All primary call appearances are in an idle state.

  • BUSY – One or more call appearance have a state which is different to idle.

Note:

A ringing station is considered as a station with the idle overall call state.

The busy states are as follows:

  • Off-hook

  • Dialing

  • Calling

  • Active

  • Hold

  • Soft hold (used for conference and transfer steps)

The overall ringing states are as follows:

  • IDLE – No incoming call appearance is ringing

  • RINGING – One incoming call appearance is ringing, silent ringing or audible ringing

  • DOUBLE RINGING – More than one incoming call appearance is ringing, silent ringing or audible ringing.