Setting up night station service to voice mail

Last Updated : Oct 04, 2016 |

Procedure

  1. Enter add hunt-group next.

    The Group Number field fills in automatically with the next hunt group number.

  2. In the Group Name field, type the name of the group.

    There can be no members in this hunt group.

  3. Select Enter to save your changes.
    Note:

    If you are using tenant partitioning, the command for the next step is change tenant n. If you are using tenant partitioning, the Listed Directory Numbers screen does not display the Night Destination field. Instead, the Night Destination field is on the Tenant screen.

  4. Enter change listed-directory-numbers.
  5. In the Night Destination field, add the night destination for the listed directory phone number.
  6. Select Enter to save your changes.
  7. Enter change console-parameters.
  8. In the DID-LDN Only to LDN Night Ext field, type n.
  9. Select Enter to save your changes.
  10. From a phone with console permissions, dial the call forwarding Feature Access Code, then the hunt group’s extension, followed by the main number of Communication Manager Messaging.
    Note:

    You should receive a confirmation tone that consists of three beeps, which is default. This step is very important because calls to the LDN night service extension do not follow coverage.

  11. In your voice mail, build the automated attendant with the extension of the Listed Directory Number (LDN), not the hunt group.

    The originally dialed number was the LDN, which is the number Communication Manager passes to the voice mail application. In the case of the Communication Manager Messaging voice mail systems, you can use the Auto Attendant routing table to send the calls to a common automated attendant mailbox.