In addition to the shortened extensions, you must also administer announcements. If your organization has multiple locations with announcements in multiple languages, you must administer the announcement for each location, even if many of the announcements are identical.
For example, if your organization has 100 locations, announcements in 90 locations are in English. In the remaining 10 locations, announcements are in non-English languages. You must administer announcements in all 100 locations, even if 90 of the locations use the same English announcements.
For some announcements, such as the DID/Tie/Intercept announcement, you can administer only a single announcement. This restriction can create a problem in a single distributed network. For example, a duplex Media Server might support multiple countries, and therefore require that announcements play in the language of the country. This example poses a problem because you can only administer a single announcement.
To accommodate several announcements that share a single administered field, use the Multi-Location Dial Plan feature. With the Multi-Location Dial Plan feature, the announcement that plays is based upon the calling number, and the Location Prefix field on the Locations screen.
For example, 4567 is the extension administered in the DID/Tie/ISDN Intercept Announcement field on the System Features screen. You can record multiple announcements for extension xxx-4567:
You must administer all announcements - 420-4567 in English, 813-4567 in German, 964-4567 in French, 371-4567 in Spanish, and 628-4567 in the user-defined language. When a person calls and is about to hear announcement 4567, the system inserts the prefix digits based on the location of the caller. The system then plays announcement 4567 in the proper language.
