Interactions for Priority Calling

Last Updated : Oct 30, 2012 |

This section provides information about how the Priority Calling feature interacts with other features on the system. Use this information to ensure that you receive the maximum benefits of Priority Calling in any feature configuration.

Abbreviated Dialing

To place a priority call to an extension on an abbreviated dial list, the user must use a button to which both the Feature Access Code (FAC) for Priority Calling and Abbreviated Dialing are assigned.

Call Coverage

The system redirects a call to coverage if the user activates Go to Cover for the call. When the call goes to coverage, the call remains a priority call. The covering user hears the priority call ringing pattern.

Call Forwarding All Calls

The system forwards priority calls, except callback calls. When the system forwards a call, the call remains a priority call.

Call Vectoring

The system generates intercept tone when someone attempts to activate Priority Calling toward a vector directory number (VDN).

Call Waiting

A priority call waits on an active single-line telephone, even if Call Waiting is not assigned to the telephone. The user with an active, single-line telephone who receives the call, hears the distinctive priority Call Waiting tone.

Consult

A Consult call acts as a priority call and waits at a single-line telephone, even if the telephone does not have Call Waiting Indication assigned.

Distributed Communications System (DCS)

With a DCS tandem call to a single-line telephone, the called party does not receive priority ringing, if the caller presses the priority button to activate Priority Calling.

Last Number Dialed

A user must use the Last Number Dialed button to place a priority call to the last number dialed. The Last Number Dialed FAC is invalid after a user activates Priority Calling.

You can administer single-line telephones, for example, 2500-series telephones, so that the system does not provide distinctive ringing. If you administer single-line telephones in this way, the system provides one-burst ringing for priority calls.