Creating a Time of Day Routing plan example

Last Updated : Oct 30, 2012 |

Procedure

  1. Enter change time-of-day n, where n is the number of the routing plan.

    In this example, the number of the routing plan is 2.

  2. In the first PGN # column, type 1 in each field.

    In this example, PGN 1 is the partition group that the system uses for after hours and the lunch hour.

  3. In the remaining PGN # columns, type 3 in all fields.

    In our example, PGN 3 is the partition group that the system uses to route long distance calls during business hours.

  4. Select Enter to save your changes.
  5. Now assign your new Time of Day Routing Plan 2 to the COR that is assigned to your executives.

    In this example, the following conditions are true:

    • Jim is the user at extension 1234.

    • Extension 1234 is assigned a COR of 2.

    • COR 2 is assigned a Time of Day Plan Number of 1.

    When Jim comes into work on Monday morning at 8:30 and dials the ARS access code followed by the number of the person he is calling, the system checks the Time of Day Plan number assigned to the COR for Jim.

    Because Jim has been assigned COR 2 with Time of Day Plan Number 1, the system uses Time of Day Routing Plan 1 to route the call.

    According to the Time of Day Routing Plan 1, the system routes calls that are made between 8:00 a.m. and 11:59 a.m. according to the route pattern that is set up in the PGN 1 column.

    If Jim makes a call between 12:00 p.m. and 1:00 p.m. on Monday, the Time of Day Routing Plan 1 is used again. However, this time the call is routed according to PGN 2.