Assigning music tones, music ports, and music for transferred trunks

Last Updated : Oct 06, 2023 |

Procedure

  1. Enter change system-parameters features.
  2. In the Music/Tone on Hold field, perform one of the following actions:

    • If you want a caller who is on hold to hear music, type music.

    • If you want a caller who is on hold to hear a tone, type tone.

    • If you want a caller who is on hold to hear neither music nor a tone, type none.

      If the Tenant Partitioning field on the Optional Features screen is set to y, you cannot administer the Music/Tone on Hold field. If the Tenant Partitioning field on the Optional Features screen set to y, you must use the Music Sources screen to assign music to a port.

      When you enter music, the system displays the Type field. Type one of the following values:

    • Type ext and the corresponding extension number of the music-on-hold.

    • Type group and the corresponding music-on-hold group number.

    • Type port and the corresponding port location of the music-on-hold. The table shows how to construct a port number. You must specify a port on any supported analog line media module.

      For more information on music-on-hold groups see Locally Sourced Announcements and Music.

      Table 1: Port field values

      Characters

      Description

      Value

      1-3

      Gateway number

      G4xx Media Gateway Number

      4

      Gateway

      V

      5

      Slot number

      1 through 8

      6-7

      Circuit number

      Port number on media module

      x

      Administration without Hardware

      If the Secondary data module? field, is set to n, you can type x in the Port field. A Port field set to x indicates that no hardware is associated with the port assignment.
  3. In the Music (or Silence) On Transferred Trunk Calls field, perform one of the following actions:

    • If you want all transferred trunk calls to receive music until the call is answered, type all.

    • If you want a caller on the trunk call to hear music while the caller waits to be transferred, or ringback tone as soon as the transfer is complete, type no.

      The caller on the trunk call hears neither music nor a tone if Music-on-Hold is not administered.

    • If you want a trunk call that transfers to a station, and then waits at the station, to hear music, if music is administered, type call-wait.

      All other transferred trunk calls receive the ringback tone.

  4. Select Enter to save your changes.